Legal Operations Manager

Crisp Recruit • Snellville, GA

3d • Onsite

About The Position

Saundra M. Davis, P.C., a legal institution in Snellville, GA, specializing in personal injury cases, is seeking a Legal Operations Manager. This role is a central hub for the firm’s operating system, integrating intake, claims progression, demand production, records routing, staff accountability, and technology systems into one predictable, scalable workflow. The Legal Operations Manager will manage a high-volume, fast-moving practice environment, ensuring the operational engine is airtight and working in lockstep with the firm to position each matter for the strongest possible outcome. This is a proactive, strategic, and highly involved role for someone who thrives in building order out of chaos and understands that success is built in the details long before settlement or trial.

Requirements

• Bachelor’s degree required (business, operations, legal studies, or related field).
• Minimum 4+ years of operations leadership experience in a law firm environment.
• Personal injury experience is strongly preferred.
• Demonstrated experience supervising staff or holding employees accountable for deadlines, standards, and follow-through.
• Demonstrated experience personally building, implementing, enforcing, and measuring workflows, SOPs, training programs, accountability systems, or operational processes.
• Experience managing competing priorities, legal technology, vendors, and system implementations in a high-volume environment.
• Strong operational judgment and the ability to prioritize what matters most and drive it to completion.
• Exceptional organizational, project-management, documentation, and follow-through skills.
• Ability to create clarity through SOPs, workflows, checklists, dashboards, and process maps.
• High competence with legal and business systems. Filevine and Google Workspace experience are strongly preferred.
• Excellent written, verbal, and listening skills, including the ability to conduct direct accountability conversations.
• Professional and polished, with the ability to earn trust through sound judgment and consistent execution.
• Direct, calm, and respectful when addressing missed expectations or uncomfortable issues.
• Self-directed and able to make decisions within established authority without constant permission or reassurance.
• Willing to move between systems work, staff accountability, and hands-on office administration.
• Receptive to feedback and specific when describing personal accomplishments, actions, and measurable results.

Nice To Haves

• Relevant certifications a plus (Lean/Six Sigma, project management, operations management).

Responsibilities

• Own the firm’s master operational task list, recurring calendar, project tracker, and weekly operating cadence, with clear owners, deadlines, and follow-up.
• Translate attorney decisions and recurring instructions into documented processes, checklists, and ownership rules.
• Identify bottlenecks, recommend practical solutions, and manage approved operational changes through implementation.
• Set clear expectations and directly address routine attendance, performance, deadline, and follow-through issues.
• Document coaching, corrective action, handoffs, and follow-up requirements, escalating significant issues and recommendations to the owner when appropriate.
• Apply firm policies consistently and ensure routine accountability conversations do not default back to the owner.
• Consolidate and maintain the firm’s SOPs, playbooks, templates, and checklists in an organized, version-controlled system.
• Own Trainual and the firm’s role-based onboarding, training, quizzes, certifications, and completion records.
• Coordinate cross-training, continuing education, vendor training, and the incorporation of new procedures into the firm’s playbooks.
• Work with the owner to establish meaningful KPIs by position and maintain a practical weekly or monthly dashboard.
• Track whether agreed-upon work is completed and flag recurring patterns involving missed deadlines, aging demands, incomplete Filevine entries, unresolved liens, outstanding records, or other operational exceptions.
• Prepare the operational portion of team meetings so discussions focus on exceptions, decisions, and next actions rather than basic status gathering.
• Coordinate recruiting logistics, onboarding documents, first-week schedules, payroll and benefits information, policy acknowledgments, and employment milestones.
• Maintain personnel documentation, job descriptions, organizational responsibilities, probationary-period records, review dates, and PTO eligibility information.
• Coordinate complete offboarding, including equipment, keys, passwords, system access, and personnel records.
• Manage vendors, office supplies, equipment, subscriptions, facilities issues, IT troubleshooting, and new-user setup.
• Maintain equipment inventories, administrative calendars, reimbursements, scanning, address changes, and routine office records.
• Keep the physical office functioning without the owner becoming responsible for routine administrative or facilities issues.
• Monitor operational workflows across intake, claims, medical records, demands, and litigation support without supervising substantive legal work.
• Maintain visible queues, ownership, service expectations, escalation rules, and milestone reporting for time-sensitive work.
• Improve records routing, demand readiness, deadline visibility, and follow-up procedures to reduce delays, duplicate work, and preventable bottlenecks.
• Establish and maintain clear rules for what information and documents must be maintained in Filevine versus Google Drive.
• Standardize file naming, folder organization, documentation requirements, and quality-control checks.
• Monitor data completeness and eliminate duplicative systems or low-value manual reporting where possible.
• Maintain an accurate access matrix for firm platforms, email accounts, equipment, and vendor systems.
• Administer secure credential-management, onboarding, offboarding, and multi-factor authentication processes.
• Reduce avoidable work stoppages and unnecessary attorney intervention while maintaining appropriate security and permission controls.
• Evaluate tools, compare vendors, coordinate demonstrations, prepare recommendations, and manage approved implementations.
• Maintain a clear system map showing each tool’s purpose, owner, access requirements, and role in the firm’s workflow.
• Track adoption, operational value, and return on investment across platforms such as Filevine, Supio, EvenUp, CaseMetrix, Google Workspace, RingCentral, Trainual, and Gusto.
• Establish one reliable master project list, a concise KPI dashboard, and consistent follow-up between weekly meetings.
• Organize the firm’s SOP and training materials, strengthen role-based onboarding in Trainual, and implement dependable access and offboarding controls.
• Improve the visibility and routing of records, demands, and other time-sensitive case inputs while supporting the firm’s evaluation of Supio and EvenUp.
• Own routine policy administration, staff follow-up, performance documentation, SOPs, training, KPIs, projects, office systems, and approved vendor implementations.
• Conduct routine attendance and performance conversations and make operational recommendations within the established scope of the role.

Benefits

• Monthly healthcare stipend of up to $350 (post three months start date).
• 401(k) plan with a 3% employer match (available after 3 months of employment).
• Paid Time Off (provided under the firm’s written accrual and eligibility policy).
• Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level