Legal Operations Analyst

Rockstar•San Francisco, CA

1d•Hybrid

About The Position

Rockstar is recruiting for a technology-led company that specializes in business immigration services, turning complex visa processes into streamlined, customer-focused experiences. They are a dynamic team dedicated to supporting startups and technology talent through efficient, AI-enabled solutions. Our lean, remote-friendly structure allows them to move quickly while delivering precision and high-quality service. We’re looking for a Legal Operations Analyst to join the growing team. In this role, you’ll optimize product development and delivery processes and accelerate the ability to serve the world’s best and brightest talent in the startup and technology industry. You'll be the backbone that ensures the legal and sales teams can move fast while maintaining the precision required for changing customers’ lives. You might be a good fit if: - You have 2–5 years of hands-on experience in U.S. business immigration, either as a paralegal, case manager, or program/project manager supporting employment-based visa matters. - You have project management and customer-facing experience within the immigration domain — coordinating cases, managing timelines, or supporting clients and attorneys. - Attention to detail is your status quo, particularly when it comes to identifying and designing processes. - Want to learn how to build and use new AI-enabled technology products and automate processes. Specific interest in learning about business immigration and visa preparation. - Have high agency, especially for independent project management. - You will succeed in this role if you’re passionate about startups, founders, and technology — in areas undergoing major transformation like artificial intelligence, robotics, biotech, manufacturing, aerospace, and more — and have a maniacal customer service focus. We’re looking for candidates who already have immigration experience (business immigration or global mobility), even if they haven’t drafted O-1A or EB-1A petitions. Previous startup experience is welcome, but we are most interested in someone who can demonstrate the requisite skills and an interest to learn. Culture - This is a technology-led company. They frequently ask themselves “How can we make this faster, simpler, easier?” - They are intentionally meeting-light and work in weekly sprints, with team-wide meetings only on Monday and Fridays. They entrust you to manage your time. - They are and seek low-ego, high-throughput people who are a pleasure to be around. - They pride themselves on attention to detail and ability to do “finished work” — whether it’s a project, document, or code, you make it letter perfect. - They ask why every day. They’re constantly making improvements to processes and encouraging feedback. - Genuine interest in startups, technology, and enabling global talent to build in the U.S.

Requirements

You have 2–5 years of hands-on experience in U.S. business immigration, either as a paralegal, case manager, or program/project manager supporting employment-based visa matters.
You have project management and customer-facing experience within the immigration domain — coordinating cases, managing timelines, or supporting clients and attorneys.
Attention to detail is your status quo, particularly when it comes to identifying and designing processes.
Want to learn how to build and use new AI-enabled technology products and automate processes. Specific interest in learning about business immigration and visa preparation.
Have high agency, especially for independent project management.
You will succeed in this role if you’re passionate about startups, founders, and technology — in areas undergoing major transformation like artificial intelligence, robotics, biotech, manufacturing, aerospace, and more — and have a maniacal customer service focus.
We’re looking for candidates who already have immigration experience (business immigration or global mobility), even if they haven’t drafted O-1A or EB-1A petitions.
Previous startup experience is welcome, but we are most interested in someone who can demonstrate the requisite skills and an interest to learn.

Responsibilities

Preparing and managing multiple customer visa applications simultaneously — we’ll expect excellent project management skills.
Establish metrics and monitoring systems to continuously measure and improve product development and process performance.
Develop and maintain comprehensive quality gates throughout our customer application preparation lifecycle.
Collaborating with engineering and design to gather necessary information and documentation, maintaining clear communication throughout the process.
Serve as the operational liaison between legal operations, engineering, design, and sales teams.
Contributing to the continuous improvement of the document preparation platform and internal processes based on customer feedback and operational insights.