Legal Intake Specialist

VirtueStaff

19h•Remote

About The Position

VirtueStaff is seeking for a professional and articulate Legal Intake Specialist to serve as the initial point of contact for our client. In this role, you will be responsible for managing high-volume inbound inquiries and conducting the initial screening process to determine how our firm can best assist. The ideal candidate is a empathetic communicator who can gather critical information efficiently while maintaining a professional and welcoming demeanor.

Requirements

Excellent communicative skills, both verbal and written, are required for high-level professional interaction.
Proven experience in legal intake or handling high-volume professional inquiries
Legal industry experience is most ideal and highly preferred
Experience as a Receptionist or in a Sales environment is a significant advantage
Proven experience in legal intake or handling high-volume professional inquiries
Strong customer service orientation with the ability to handle sensitive situations with empathy

Nice To Haves

Bilingual proficiency preferred

Responsibilities

Promptly and professionally answer inbound client calls, acting as the primary voice of the firm to establish trust from the first point of contact
Conduct detailed intake processes with inbound callers to qualify leads and determine if their legal needs align with our firm's practice areas
Accurately capture and enter prospective client information, case facts, and contact details into our system to ensure the legal team has a clear starting point
Provide exceptional customer service by addressing initial concerns, explaining the next steps of the process, and maintaining a supportive tone
Utilize sales-minded communication techniques to guide potential clients through the intake funnel and encourage them to move forward with our services