Legal Intake Manager

Block LLP•Burbank, CA

2h•Onsite

About The Position

At Block LLP, we combine sharp legal expertise in personal injury and liability matters with a vibrant, team-oriented culture. We believe that efficiency, collaboration, and accountability drive exceptional results. Our team is committed to delivering excellence for our clients while fostering a dependable and supportive workplace where everyone is empowered to succeed. Block LLP is seeking an experienced Legal Intake Manager to lead and oversee our intake department, including both in-person and remote intake team members. This in-person role requires a strong background in sales, legal intake, and team management, with a focus on driving conversions, coaching performance, and maintaining a high standard of client service. The Legal Intake Manager is responsible for ensuring potential clients receive a professional, empathetic, and sales-driven experience from first contact through sign-up.

Requirements

5+ years of sales experience, including consultative or inbound sales
2+ years of legal intake experience (personal injury strongly preferred)
2+ years of experience managing and coaching a team
Proven track record of meeting or exceeding sales goals through team leadership
Strong understanding of intake funnels, sales metrics, and performance management
Excellent communication, leadership, and coaching skills
Comfortable managing remote teams and distributed workflows

Nice To Haves

Experience with CRM systems, call tracking, and legal intake software preferred

Responsibilities

Lead, manage, and coach a team of legal intake specialists (in-office and remote)
Set and enforce sales standards, scripts, and intake workflows
Drive conversion of inbound leads into signed clients
Monitor call handling, follow-up, and closing techniques
Review calls and provide regular coaching and performance feedback
Ensure accurate screening, qualification, and documentation of potential cases
Maintain compliance with firm intake standards and legal requirements
Oversee proper case handoff to pre-litigation teams after sign-up
Serve as escalation point for complex or high-value intake matters
Track and analyze intake KPIs (conversion rate, call volume, response time, signed cases, lead quality)
Prepare performance reports for firm leadership
Identify trends, gaps, and opportunities for improvement
Implement data-driven strategies to increase efficiency and results
Develop, refine, and enforce intake SOPs
Partner with Marketing to evaluate lead quality and optimize campaigns
Collaborate with Operations, Pre-Litigation, and Litigation teams
Assist with hiring, onboarding, and training of intake staff