Legal Intake & Administrative Support Paralegal

Nationalities Service Center•Philadelphia, PA

5d•$48,000 - $53,000•Hybrid

About The Position

Nationalities Service Center (NSC) serves more than 3,000 immigrants and refugees each year from over 110 countries. We provide comprehensive services in immigration law matters, community transition and integration, access to health and wellness, language proficiency, and job readiness training for immigrants and refugees. NSC’s mission is to welcome and empower immigrants to thrive in our communities and pursue a just future. Our vision is that all immigrants achieve a life of safety and stability, sustainable opportunities, and meaningful community connections. The Legal Intake & Administrative Support Paralegal (“Intake Paralegal”) is a member of the NSC’s legal team and plays an important role in supporting the legal team. The Intake Paralegal is responsible for responding to requests for legal assistance in a timely, client-centered, and culturally informed manner. The Intake Paralegal also provides general administrative support to ensure compliance with internal and external requirements and best practices.

Requirements

Excellent verbal and written communication skills in both Spanish and English; must be able to effectively communicate with Spanish speakers without the use of an interpreter
Experience working with telephonic interpreters with limited English proficient individuals who do not speak Spanish
Ability to work well with a wide range of people
Strong organizational skills, including the ability to adhere to deadlines without exception, and to support others in doing so as well
Experience and comfort using Microsoft Office tools including Outlook, Word, PowerPoint, and Teams; ability to learn how to use client and data management systems
Demonstrated resourcefulness and ability to take initiative in supportingNSC’smission, clients, and colleagues
Desire to work with and support immigrant communities.
Strong customer service skills
Strong reading comprehension skills and ability to follow written instructions.
Excellent attention to detail
Willingnessto learn,accept constructive feedback,and implement recommended improvements

Responsibilities

Receive and respond to all requests forassistanceina timely, client-centered, and culturally informed manner.
Conductintakeinterviews, mostly over the phone.
Provide information andassistanceto intake callers and clients;facilitatereferrals to other legalservices programs, private attorneys, social serviceprovidersor other resources.
Identifyexternalresourcesandmaintainupdated information about the resource, eligibility criteria, andanyreferral process.
Develop andmaintainan understanding of internal NSC programs, their eligibility requirements, andreferral processes. Assist the Legal TeambyidentifyingClients eligible for other internal servicesandmakingappropriate referrals.
Serve as a liaison between the NSC Legal Department and other NSC internal programs. Provide information to other NSC internal programs about the work of the Legal Department, eligibility criteria, and referral process.
Work with the Legal Team to develop andmaintaingood relationships with community,stateand local partners, and other community groups.
Process incoming mail according to internal protocols.
Calendar maintenance.
Assistancewith written and oral Client communications.
Assistin file archiving and scanning efforts.
Respond to Client and former Client requests for file copies.
Track office supply levels andassistwith supply orders.
Handdeliverdocuments to court/government offices.
Assistwith outgoing mail.
Help ensure that the legal office area is organized and a welcoming space for Clients.
Provide coverage for the front desk as needed
Attend departmental meetings. Present intake updates and share relevant resources and information with the Legal Team.
Comply withall applicable regulations, policies, and grant requirements, including accurately tracking all time and data. Maintain and document intakeand otherdata in support of compliance and reporting requirements.
Demonstrate dependability through good attendance, adherence to timelines, schedules, and regular communication withsupervisors.
Attend requiredtrainingsand agency meetings. Seek out andparticipateinadditionaltrainingsas needed andastimepermits.
In coordination with directsupervisorsand the legal team, support fundraising efforts. Support may include participationin person events, helping prepare and set up for in personand virtualevents, andcoordination with NSC’s development team.
In coordination withthe directsupervisorand the legal team, supportonboardingandwelcomingnew staff.
In coordination with the direct supervision and the legal team, support communityoutreachand education efforts as well as collaboration with partner organizations.
Collaborate with colleagues in other ways to support our mission as the need arises.