Legal Innovation & Operations Lead

Block•Bay Area, CA, United States of America, CA

2d•$217,800 - $326,800•Remote

About The Position

Block is seeking a collaborative and curious operations professional to lead the Legal Innovation & Operations (LIO) team within the Counsel organization. This role requires a strategic, detail-oriented individual to manage the team's operations strategy from vision to execution. Responsibilities include improving technology and automation initiatives, managing the budget, and reducing third-party spend. The role involves problem-solving, process optimization, and integrating automation and AI into daily work.

Requirements

8+ years of experience in legal operations, tech strategy, or a related operations-focused role.
Experience leading automation or AI initiatives that drive measurable improvements.
Capacity for managing budgets, timelines, and stakeholders, with a sharp eye for detail and follow-through.
Adaptive communication methods, translating technical detail into clear business value.
A collaborative and curious mindset, unafraid to experiment or rethink how things are done.
Experience building trust quickly and working well with everyone from senior leadership to individual contributors.

Nice To Haves

Familiarity with platforms like DocuSign CLM or workflow automation tools (bonus points for hands-on implementation experience).

Responsibilities

Lead the charge on defining and driving our legal tech strategy, including setting the vision, building the roadmap, and delivering tools that make our team faster, smarter, and more connected.
Oversee our suite of legal systems (like CLM, eBilling, knowledge management and workflow platforms), ensuring they're optimized, well-integrated, and aligned with how the business actually works.
Manage our core digital platforms, keeping them efficient, intuitive, and budget-conscious.
Partner across Legal, Policy, IT, Finance, Business Operations and beyond to evaluate and roll out technology and solutions that streamlines work and improves the experience for everyone who touches it.
Design elegant solutions and connecting the dots between business needs and technology.
Build and maintain relationships with vendors, ensuring we get measurable value from our tech investments.
Lead multi-quarter, cross-functional projects that push automation, AI, and data-driven insights deeper into how we deliver our work throughout the organization.
Help create operational excellence wherever opportunities exist.