Legal Customer Success Consultant

Reed Technology•Dayton, OH

3d•$48,900 - $81,500•Hybrid

About The Position

This is a hybrid role to our Miamisburg, Ohio office. Mandatory in-office days are Wednesday's and Thursday's. Only local candidates will be considered. Are you interested in an alternative legal career that combines legal expertise, training and sales? Do you enjoy providing education and support to legal professionals? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. About the Role As a Legal Training Consultant in our Small Law market, you will become an expert on the use of LexisNexis products and the value they provide legal professionals. The Legal Training Consultant is responsible for providing education and support, building preference, and driving usage of our solutions. You will retain and grow revenue within assigned accounts and/or territory. You will build solid relationships within accounts, understand customer needs, provide high-quality consultation and lead generation. This role involves assisting legal professionals with use of LexisNexis research tools, providing legal research assistance, and partnering with sales to grow revenue for the Business.

Requirements

Have a Juris Doctor, or comparable experience in a paralegal role
Display excellent verbal and written communication skills
Possess comfortability with delivering presentations and trainings in a virtual environment
Demonstrate excellent proven sales and/or training experience
Have legal research experience or expertise using LexisNexis tools
Be able to effectively partner and collaborate across teams with different functions
Have the ability to build solid relationships internally and externally

Responsibilities

Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products
Communicating credibly with customers to understand their challenges and provide guidance, education and consultation to help improvement
Reaching out to customers via phone and email to uncover training and product needs
Delivering specialized customer presentations and trainings, communicating our value propositions, and highlighting competitor differentiators to retain and drive revenue
Collaborating with internal partners to drive preference and develop strategic account plans
Partnering with sales to provide product demonstrations for prospective and current customers to grow revenue for the business
Identifying and sharing upsell leads and opportunities with sales partners