Legal Content Manager, Content Intern and Fellow Program

Illinois Legal Aid Online

7d • $72,000 - $80,000 • Remote

About The Position

The Legal Content Manager, Content Intern and Fellow Program, is part of ILAO’s Content Team. Our Legal Content Managers work independently and as a team to keep the legal information on ILAO's website accurate, relevant to our diverse audiences, and easy to use. This Legal Content Manager position includes producing and maintaining legal content within a team-wide content plan, leading our Content Intern and Fellow (CIF) program, which offers paid and sponsored internships for law students and recent graduates, as well as volunteer opportunities coordinated with law schools, staying informed about the legal issues facing lower-income families and communities in Illinois, and contributing to team projects that use technology to improve how people find and use legal information. Illinois Legal Aid Online (ILAO) is committed to attracting and retaining a diverse staff. Working with great people with a wide variety of lived experiences brings us closer to meeting our vision of a society where all people can get justice. Because our services and products - like the law - are for everyone, we believe in including everyone. We strongly and enthusiastically encourage people of color, individuals who identify within and beyond the LGBTQIA+ spectrum, women, and people with disabilities to apply. ILAO is primarily remote, with periodic, in-person meetings. We welcome applications from across Illinois.

Requirements

• Law degree (J.D.) and admission to the Illinois bar required
• Minimum of 2 years of relevant legal practice or related legal experience, such as a judicial clerkship or work in legal aid, government, or a nonprofit legal organization. Illinois experience preferred.
• Experience turning complicated legal concepts into clear, actionable resources
• Strong writing and editing skills, with close attention to detail.
• Strong communication and interpersonal skills
• Experience teaching writing, public speaking, legal research, journalism, or other editorial skills, including law review or moot court board roles, teaching assistantships, and supervisory positions,
• Demonstrated ability to manage assigned work to deadlines, adjust when priorities change, and keep a supervisor informed about workload and progress.
• Ability to work within established standards, processes, and decisions owned by others, including raising concerns through appropriate channels.
• Ability to work in a shared content environment where colleagues across teams may review, revise, or contribute to assigned content, while maintaining clear communication and consistent standards.
• Ability to give and receive constructive feedback, resolve editorial disagreements respectfully, and evaluate proposed changes based on legal accuracy, clarity, and user needs.
• Ability to work effectively with legal content, product, and community engagement colleagues to improve how people find, understand, and use legal information.
• Understanding of how AI and other technologies can improve access to justice and support content creation, review, maintenance, and delivery, with attention to their limitations and the need for human judgment.
• Willingness to learn new tools, test new approaches, and use feedback and results to improve workflows while maintaining legal accuracy and content quality.

Nice To Haves

• Experience serving clients or working with courts, legal aid organizations, or community partners in Illinois communities outside Cook County, particularly in Central or Southern Illinois
• Experience as a pro bono volunteer or participant in legal aid clinics
• Experience in criminal law, traffic, family law or general legal aid practice preferred
• Professional proficiency in written and spoken Spanish, including the ability to write, translate, and edit clear, accurate, and natural Spanish. Familiarity with Mexican Spanish preferred.
• Participation in a law journal, moot court, or other collaborative writing and editing projects as a law student or licensed attorney
• Experience using Salesforce or similar constituent-management platforms
• Experience working in web-based content management systems
• Experience with Jira, Slack, GSuite or Microsoft Office

Responsibilities

• Own and maintain a content portfolio in designated legal areas, exercising independent judgment while collaborating with other editors on shared content, editorial governance, and group projects. Contribute to and follow collective decisions regarding content structure, style, scope, and standards.
• Research, draft, edit, and publish legal information in assigned areas, following ILAO's content standards, style guide, and review processes.
• Complete content projects on schedule, including legal research, drafting, structural editing, plain-language review, proofreading, and publishing.
• Monitor changes in the law, external resources, and feedback from internal and external stakeholders, to determine content impact.
• Collaborate with the Product and Community Engagement Teams to inform the development of effective models, interfaces, and methods for delivering legal information.
• Assist as needed with all aspects of maintaining content in accordance with ILAO’s style guide and review processes.
• With the rest of the Content Team, continuously improve content quality assurance and prioritization processes.
• Use relevant data, including Google Analytics, user feedback, and ILAO dashboards to help prioritize updates in subject areas of responsibility.
• Supervise law students as assigned.
• Serve on at least one designated Illinois Supreme Court Access to Justice Commission’s Forms Subcommittees advising on form design and plain language.
• Lead, recruit, and manage the Content Intern and Fellow (CIF) Program in accordance with Content Team priorities and staffing needs.
• Collect, maintain, and report on program data as required by ILAO records retention and program evaluation practices. metrics and standard reports for evaluating the success of our summer intern and fellows program.
• Collaborate with funders and law school partners on creating, filling, and supervising law student opportunities.
• Provide constructive feedback on legal research, drafting, editing, proofreading, and professionalism to law students as appropriate and ensure feedback from other Content Team members is implemented in student work.
• Ensure interns and fellows are supported, acknowledged, appreciated, and feel included in the mission of the organization and legal aid community.
• Support Content Team members in developing, assigning, and supervising law student projects.
• Network and build relationships with others in the legal profession, especially with the Public Interest Law Initiative, law schools, and the legal aid community.
• Participate in staff meetings and other organizational meetings.
• Participate in organizational ARDEI activities.
• Participate in fundraising activities, such as making thank you calls, signing letters, working in-person events, reviewing grant proposals, and contributing to grant reports as required.
• Other activities as assigned.

Benefits

• health and dental insurance
• life insurance
• long-term and short-term disability insurance
• health and dependent care flex spending account
• 15 paid days off and 15 holidays in the first calendar year of employment
• 403(b) retirement plan, to which ILAO contributes a required 1% of salary monthly
• flexible workplace policy that supports remote work, wellness and work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level