Legal Client Support Professional

TORT INTAKE PROFESSIONALS • Las Vegas, NV

3d • Onsite

About The Position

Tort Intake Professionals is seeking empathetic and detail-oriented professionals to serve as a Legal Client Support Professional. In this vital role, you will support individuals involved in mass tort medical claims by conducting structured, compassionate secondary interviews to collect legally relevant information. Your ability to actively listen, document with precision, and maintain professionalism will help ensure claimants are fully represented and their stories accurately conveyed. This role is ideal for individuals with a background in legal intake, client support, or call center operations who are passionate about helping others and committed to delivering a high standard of service in sensitive situations.

Requirements

• 2+ years of experience in legal intake, related customer service, or in a related client-facing role
• Strong verbal communication and listening skills
• High level of accuracy in data entry and documentation
• Empathy, patience, and the ability to remain calm under pressure
• Proficiency with Microsoft Word, Excel, Google Sheets, and CRM systems
• Ability to work independently while following established procedures
• Must be legally authorized to work in the United States. This position requires verification of employment eligibility in accordance with federal law, and participation in E-Verify.

Responsibilities

• Conduct scheduled phone interviews with individuals involved in mass tort medical claims
• Gather case-specific information with professionalism, clarity, and attention to detail
• Explain legal processes and document requirements in a client-friendly manner
• Accurately document information into CRM systems for legal team review
• Follow established interview protocols to ensure legal compliance and completeness
• Escalate urgent concerns or inconsistencies to team leads or attorneys
• Manage call flow while maintaining empathy, patience, and efficiency
• Other duties as assigned

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision plans tailored to support your wellbeing
• Paid Time Off – Generous PTO to help you recharge
• Fulfilling Career Path – Grow your skills while contributing to cases that change lives and hold corporations accountable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed