Legal Case Manager

DYADlaw. • Vista, CA

2d • Onsite

About The Position

The Case Manager at DYADlaw, P.C. ensures the seamless progression of immigration cases from onboarding through submission to USCIS while maintaining urgency, accountability, accuracy, and proactive client communication throughout the legal process. This role is responsible for managing active caseloads, monitoring deadlines and milestones, coordinating with attorneys and legal staff, and ensuring clients receive timely updates regarding their immigration matters. This position requires strong organizational skills, attention to detail, emotional resilience, and the ability to manage multiple priorities in a fast-paced legal environment. The Case Manager plays a critical role in supporting humanitarian-based immigration cases and ensuring clients receive high-quality service and case support throughout their legal journey.

Requirements

• Bilingual proficiency in English and Spanish, with the ability to communicate complex legal information accurately and effectively in both languages.
• Minimum of 2 years of experience in immigration law, legal support, or case management.
• Strong familiarity with USCIS procedures, immigration forms, and filing requirements.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities under strict deadlines.
• Strong attention to detail and commitment to accuracy.
• Experience using case management software, Microsoft Office, and Google Workspace.
• Ability to troubleshoot delays, proactively follow up on cases, and escalate issues as needed.
• Ability to work effectively in a fast-paced and high-accountability environment.
• Strong emotional resilience and professionalism when handling sensitive or traumatic client matters.
• Strong self-awareness and openness to receiving constructive feedback with a continued desire for self-improvement.

Nice To Haves

• Bachelor's Degree preferred, or equivalent experience in immigration law, legal studies, or a related field.
• Experience handling humanitarian-based immigration cases preferred.

Responsibilities

• Actively manage immigration cases from intake to submission, ensuring timely progress and case movement.
• Monitor case status, deadlines, milestones, and pending documentation.
• Review and organize legal documents and supporting evidence.
• Ensure all filings comply with USCIS requirements and internal quality standards.
• Conduct daily reviews of active cases to identify delays, missing information, or bottlenecks.
• Maintain organized and accurate case records within case management systems.
• Ensure cases are properly prepared and submitted within internal timelines and attorney expectations.
• Track receipt notices, biometrics appointments, interview notices, RFEs, NOIDs, and other USCIS communications.
• Follow up proactively on pending USCIS actions and delayed notices.
• Coordinate with attorneys, paralegals, legal assistants, and administrative staff regarding responses and escalations.
• Ensure all post-submission tasks and follow-ups are completed on time.
• Maintain accountability for case movement and escalation of urgent matters.
• Provide proactive updates to clients regarding case status, timelines, and next steps.
• Respond to client inquiries with professionalism, empathy, and urgency.
• Educate clients regarding immigration processes, documentation requirements, and case milestones.
• Maintain clear and consistent communication throughout the lifecycle of the case.
• Ensure clients feel supported, informed, and guided throughout the immigration process.
• Work closely with attorneys, paralegals, legal assistants, and operations teams to ensure smooth case progression.
• Participate in case review meetings, workflow discussions, and team check-ins.
• Assist in resolving case bottlenecks and operational issues.
• Support onboarding and training efforts for new team members when necessary.
• Collaborate cross-functionally to improve client experience and operational efficiency.
• Track case deadlines, KPIs, and workflow progress through internal systems.
• Identify inefficiencies and recommend workflow or process improvements.
• Maintain accountability through accurate and timely use of case management systems.
• Assist leadership in reducing filing errors, improving workflows, and maintaining operational excellence.
• Support implementation of new processes, tools, or quality assurance initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree