Legal Avoidance Specialist

GrandBrands (Grand Furniture & Ashley Furniture Southeastern VA)•Virginia Beach, VA

8d•$16 - $16

About The Position

The Legal Avoidance Specialist works directly with customers to resolve account issues, rebuild relationships, and prevent legal action. The role focuses on finding win-win solutions for customers and the company through empathetic, professional, and results-oriented conversations. It suits someone who thrives in a fast-paced environment, enjoys problem-solving, and can balance empathy with results. Grand Brands includes Grand Furniture, Grand Outlet, and Ashley Furniture/Outlet, serving customers in Southeastern Virginia. The company states that it operates the highest-ranked Ashley stores nationwide and offers team members growth opportunities.

Requirements

High school diploma or equivalent.
Comfortable speaking with customers and handling difficult conversations.
Willingness to learn collections processes and negotiation techniques.
Strong communication skills and a positive attitude.
Reliable, on-time attendance.
Ability to work overtime as needed.
Comfortable operating in high-volume conditions with minimal supervision.

Nice To Haves

Customer service or call center experience is preferred but not required.
Some college is preferred.

Responsibilities

Connect with customers to resolve past-due accounts and establish payment solutions.
Build trust through professional, respectful, and solution-focused conversations.
Make daily decisions to reestablish customer relationships and drive account resolution.
Handle objections confidently while maintaining a positive and assertive phone presence.
Escalate complex situations when needed while owning the customer experience.
Deliver exceptional service aligned with company core values.