Legal Avoidance Specialist

GrandBrands (Grand Furniture & Ashley Furniture Southeastern VA)•Virginia Beach, VA

20h•Onsite

About The Position

Turn Conversations Into Solutions, Join Us as a Legal Avoidance Specialist. If you’re someone who knows how to turn tough conversations into positive outcomes, this role puts you right at the center of it. As a Legal Avoidance Specialist, you’ll work directly with customers to resolve account issues, rebuild relationships, and prevent legal action, creating win-win solutions for both the customer and the company. If you thrive in fast-paced environments, enjoy problem-solving, and know how to balance empathy with results, this is your opportunity to stand out.

Requirements

Comfortable speaking with customers and handling difficult conversations
Willingness to learn collections processes and negotiation techniques
Strong communication skills and a positive attitude
On-time, reliable attendance; ability to work overtime as needed.
Comfortable operating in high-volume conditions with minimal supervision.

Nice To Haves

Customer service or call center experience preferred but not required

Responsibilities

Connect with customers to resolve past-due accounts and establish payment solutions
Build trust through professional, respectful, and solution-focused conversations
Make daily decisions to reestablish customer relationships and drive account resolution
Handle objections confidently while maintaining a positive and assertive phone presence
Escalate complex situations when needed while owning the customer experience
Deliver exceptional service aligned with company core values