Legal Assistant – People, Problems & Litigation | Abbotsford
About The Position
We are looking for a Legal Assistant who can listen with empathy, ask the right questions, and help people navigate what can be a difficult situation. A significant part of this role is new client intake. You’ll speak with prospective clients, gather the information we need, and help determine what happens next. Between rings, you’ll support our litigation team with the day-to-day work that keeps files moving, with plenty of opportunity to learn, take on more responsibility, and grow into the role. This role suits someone who genuinely likes people, is comfortable on the phone, asks good questions, and can be both empathetic and efficient. You’ll need to gather the important information, keep conversations moving, and make sure prospective clients have a great experience from the first “hello.” When you’re not handling intakes, you’ll provide support to our litigation team. What that looks like will depend somewhat on your experience. We’re happy to teach someone with the right aptitude and attitude, and there is plenty of room to take on more as you develop.
Requirements
- Genuinely enjoys talking to people
- Doesn't dread when the cashier strikes up a conversation
- Can listen to a long story and identify the information that actually matters
- Is warm and helpful while still keeping things moving
- Has strong organizational skills and attention to detail
- Communicates clearly and professionally
- Can juggle competing priorities without losing track of the details
- Wants to learn and take on more responsibility over time
Nice To Haves
- Previous law firm or Legal Assistant experience is an asset
- Completion of a Legal Administrative Assistant or Paralegal certificate program is an asset
- Ability to communicate in Punjabi
- Family Law experience
Responsibilities
- Answering new client calls and responding to web inquiries, internal referrals and the occasional walk-in
- Gathering information from prospective clients and assisting with the intake process
- Scheduling consultations and verifying ID
- Maintaining bring-forward systems and following up on outstanding items
- Assisting with collections and general file administration
- Taking on additional responsibilities as your skills and experience grow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
