Legal Applications Analyst

Dentons•Edmonton, AB

7d•CA$90,000 - CA$100,000

About The Position

The Legal Applications Analyst provides advanced technical support for a portfolio of legal applications, for example: matter and transaction management, document automation, contract lifecycle management, legal AI tools, workflow enablement, and electronic signature solutions. The role ensures these applications operate reliably, remain current, and meet functional and security standards. The role also supports evaluation and onboarding of new application capabilities, including technical due diligence and vendor engagement. The analyst works closely with the Knowledge and Legal Operations teams to configure and enhance applications in support of the firm’s user community and legal/business processes. From time to time, the role may also provide secondary support for additional applications as required.

Requirements

Excellent English written and verbal communication skills.
Highly self-motivated and disciplined, with a methodical approach and strong focus on accuracy, attention to detail, consistency, and quality.
Demonstrated customer/client-facing skills.
Able to interact positively and professionally at all levels within the firm.
Able to understand business needs and translate them into appropriate technical solutions.
Demonstrates initiative and the ability to be proactive, anticipating needs where possible.
Strong problem-solving and analytical skills, with the ability to think creatively.
Understands the importance of documentation and well-defined procedures.
Able to work under pressure, manage competing priorities, and ensure complete follow-through on operational issues.
Continuously evaluates new technologies available in the market.
Responds to pressure calmly and recovers quickly from setbacks.
Bachelor’s degree or college diploma in computer science preferred, or equivalent work experience.
Proven advanced support experience with legal applications such as: matter and transaction management, document automation, contract lifecycle management, legal AI tools, workflow enablement, and electronic signature solutions.

Nice To Haves

Written and verbal French communication skills an asset.
Preferred: minimum of three (3) years of practical experience working in a law firm or other professional services environment.

Responsibilities

Maintains day-to-day operations of assigned applications.
Configures applications to operate optimally in alignment with business and technical requirements.
Provides advanced technical support (Level 2 and 3) by responding in a timely manner to escalated incidents and service requests.
Performs technical implementations and onboarding of new applications.
Performs ongoing technical maintenance (for example, certificate updates).
Performs technical due diligence when evaluating new applications or enhancements (for example, architecture, security, integration, and operational fit).
Engages with internal stakeholders (for example, Risk, Privacy, and Commercial teams) and vendors to support the evaluation and onboarding of new tools.
Maintains accurate application and service records within the service catalog.
Assists with usage monitoring and license tracking in line with applicable agreements.
Assists with vendor management activities (support, procurement, renewals, and relationship management).
Ensures required security features and configuration standards are implemented and maintained.
Provides feedback and input related to functional support and training as required.
Monitors the legal technology landscape for emerging trends and developments.
Follows Business Technology change management and incident management processes.
Produces and maintains procedural and technical documentation.