Leave of Absence Partner

T-Mobile • Overland Park, KS

8d • Hybrid

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! This is a hybrid role (3 days/week) in the office and is based in Overland Park, KS Job Overview The LOA Partner role is the point of contact where HR Partners can refer managers and employees who have an escalated leave situation in which they need assistance to resolve the outstanding issue. Will also be available to support employees when planning for leave of absence to help ensure a smooth experience starting a leave to returning to work. Requires customer focus, change & innovation, critical thinking, relationship building, talent management, results focus and inspirational leadership. Provide consultation that builds trust and is committed and focused on the improvement of the employee experience.

Requirements

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• Customer Service skills to handle the sensitive and delicate personal situations that involve leave and disability. Builds commitment and overcomes resistance. Provides timely and thorough responses to inquiries and continuously finds way to improve and promote the service experience. (Required)
• Communication both verbal and in writing in an articulate, thorough responsive manner. Demonstrated skill in written correspondence both through e-mail and formal letter writing. (Required)
• Attention To Detail and passion for high-quality work product. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• 2-4 years Experience within HR. (Preferred)
• 3+ years of experience in administering, assessing, and coordinating mandated leaves, return to work and disability related to employment. (Strongly Preferred)
• Knowledge and ability to interpret federal, state, and local leave regulations. (Preferred)
• Experience in reporting, understanding of leave and/or disability analytical data. (Preferred)
• Experience working in a Disability Management Database, Conversant with HRIS/Timekeeping systems such as Workday, SAP, Kronos. (Preferred)
• Professional in Human Resources (PHR) (Preferred)
• Certified Disability Manager (CPDM) (Preferred)

Responsibilities

• Handles complex requests due to employee eligibility and maintaining compliance with all federal, state and local disability regulations.
• Maintains a working knowledge of job types/essential functions of all areas of the business.
• Ability to review, assess and communicate eligibility and options based on employee requests for leave of absence under state and federal regulations and company policies for T-Mobile US employees. (Including, but not limited to FMLA, Military, and Company leave of absence and state statutory, and T-Mobile paid plans.).
• Acts as an advising resource to HR and other organizational partners for escalations on leave of absence plans.
• Remains current on leave and disability related regulations and guidelines through participation in appropriate professional organizations and ongoing education.
• Focuses on compassionate and proactive employee advocacy while providing objective and strategic support to the business.
• Provides expert and objective advice, coaching, and counsel to leaders and employees on leave and disability related programs, policy and procedures.
• Provides oversight and audit of the accuracy of eligibility and entitlement for leave of absence, paid plans and T-Mobile processes and ensures procedures are completed within accepted timeframes completed by our vendor.
• Communicates with vendors, employees, managers and HR regarding leave of absence and paid plan decisions.
• Provides accurate information related to difficult situations with a professional and ethical demeanor (for example escalations, suspicion of fraudulent activity related to leave of absence, potential employment action, and provides information for EEOC or legal investigations).
• Evaluates and applies federal and state legislation to T-Mobile practices and expertise to build trusted relationship with HR or field partners.
• Advises and educates managers and HR regarding disability rights and employer responsibilities related to requests for leave of absence-, short- and long-term disability, statutory state plans and other T-Mobile paid plans.
• Ensure accurate LOA case determination and leave usage calculations and confirms accurate LOA status in HR, Timekeeping and Payroll databases.
• Provides effective service, consultation and resolution of employee relation inquiries related to all leave of absence types and short or long-term disability.
• Regularly confers with T-Mobile's legal department and HR partners to ensure consistent application of leave of absences policies and processes and seeks legal guidance when appropriate to maintain compliance with applicable laws and regulations.
• Provide timely research and response to medium to high-level complex inquiries from T-Mobile Legal or other investigative team inquiries.
• Interacts with various internal and external partners including disability vendors, healthcare providers, payroll, compensation/commissions, legal, workplace relations, workers’ compensation, loss prevention and others to ensure timely processing of leave of absence requests.
• Advise management of trends and issues, as well as recommended course of action.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level