Leave Management Manager (Manager III), Grade M3
About The Position
The Office of Human Resources (OHR) is seeking an experienced, knowledgeable, and people-centered leader to manage the Leave Management unit within the Policy, Practice & Strategic Engagement Division. In this role, you will lead a team of leave management specialists, serve as the County’s primary subject matter expert on employee leave law, and ensure that every case, from a straightforward FMLA request to a legally complex situation involving protected leave, is handled with accuracy, consistency, and care. This is a role for someone who brings both deep technical expertise in leave administration and the leadership presence to build a high-performing team, advise senior stakeholders, and drive meaningful improvements in how the County supports employees through some of the most important moments of their lives. The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $101,474 to $169,032, based on the candidate’s qualifications and experience.
Requirements
- Five years of progressively responsible professional experience in leave management or employee benefits.
- Graduation from an accredited college or university with a Bachelor's Degree.
- An equivalent combination of education and experience may be substituted.
Nice To Haves
- SHRM-CP, PHR, or comparable HR certification; or a leave management certification (e.g., CLMS).
- Prior experience in a public sector or government HR setting.
- Experience creating or delivering HR training content to employee or supervisor audiences.
Responsibilities
- Directly supervise a team of leave management specialists, managing their caseloads, performance, customer service delivery, and professional development.
- Serve as the County’s primary subject matter expert on FMLA, MD FAMLI, USERRA, PWFA, and related federal, state, and local leave statutes.
- Review and approve complex or escalated leave determinations, including intermittent FMLA designations and cases intersecting with multiple leave types.
- Develop and maintain SOPs, policy guidelines, and compliance audit processes that keep the unit operating at the highest standard.
- Collaborate with key stakeholders in developing the County’s program to comply with the new state-mandated FAMLI program.
- Manage case records in the leave management system from intake through closure, maintaining complete and accurate documentation.
- Coordinate with HR and Payroll teams to ensure proper application of leave pay and benefit continuation.
- Develop and deliver group training sessions for employees and supervisors on leave rights, responsibilities, and processes.
- Review leave program data to surface trends, identify operational risks, and inform management decisions.
- Lead process improvement efforts that reduce administrative burden, improve case timeliness, and enhance the employee experience.
Benefits
- The County will provide reasonable accommodations to applicants with disabilities, in accordance with the law.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
