Leave Management Ability Analyst

The Hartford•Hartford, CT

1d•$52,000 - $69,333•Hybrid

About The Position

The Leave Management Analyst primarily investigates claims to determine if the insured person qualifies for benefits and works with them on a plan to return to work as soon as responsibly possible. The Leave Management Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

Requirements

HS Diploma/GED required
1+ years of claim experience a plus.
Medical terminology is a plus.
Strong organizational and prioritization skills.
Exceptional problem solving.
Exceptional Critical Thinking Skills.
Professional verbal and written communication skills.
Continuous Improvement Mindset.
Detail oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment.
Thrives in a structured team environment.
Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.

Nice To Haves

Associate’s or Bachelor’s degree preferred.

Responsibilities

Investigate and manage long‑term disability and absence claims by gathering and evaluating information from claimants, employers, and medical providers.
Analyze medical, vocational, financial, and claim‑related information to support accurate initial and ongoing benefit determinations.
Guide customers through the disability and recovery process, focusing on functional abilities, clear expectations, and supportive communication.
Maintain professional written and verbal communications with internal and external partners to deliver timely, customer‑centered outcomes.
Apply critical thinking, sound judgment, and analytical reasoning to assess risk, resolve issues, and make consistent claim decisions.
Collaborate effectively in a fast‑paced, team‑based environment to retrieve, evaluate, and relay claim‑related information.
Leverage technology responsibly to manage claims efficiently, understand the role of technology while applying appropriate judgement, remain aware of potential risks, and support quality outcomes.
Demonstrate empathy and emotional intelligence when navigating difficult conversations and complex situations.
Adapt to change, learn new concepts and tools, and support continuous improvement in an evolving business environment.
Understand how claim decisions interact with other benefit programs to anticipate customer needs and provide accurate guidance.