Leave Coordinator

WorldStrides•Austin, TX

1d•Hybrid

About The Position

WorldStrides is seeking a detail-oriented and empathetic Leave of Absence (LOA) Administrator to join our HR team. In this role, you will manage the end-to-end administration of all employee leaves, including FMLA, ADA, PTO, disability, and state-mandated programs. You will serve as the primary point of contact for employees and managers, guiding them through the leave process while ensuring strict legal compliance and operational efficiency.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or equivalent professional experience.
2–4 years of dedicated leave administration or specialized HR experience.
Deep understanding of FMLA, ADA, and state-specific leave regulations and administration.
Proficiency with HRIS platforms (e.g. ADP) and a strong capability to leverage AI-powered technologies to automate tasks and actively modernize the leave administration program.
Exceptional empathy, active listening, strong problem-solving abilities, and bulletproof attention to detail.

Responsibilities

Manage Leave Cases: Oversee the end-to-end lifecycle of all medical, parental, personal, and military leave requests.
Ensure Compliance: Interpret and apply federal, state, and local leave laws (FMLA, ADA, Paid Family Leave) to ensure full organizational compliance.
Lead ADA Interactive Process: Facilitate conversations between employees and managers to determine and implement reasonable workplace accommodations.
Coordinate Payroll & Benefits: Partner with payroll and benefits teams to ensure accurate pay integration, tracking short-term and long-term disability benefits.
Communicate Clearly: Advise employees on leave options, eligibility, rights, and responsibilities, providing compassionate and timely updates.
Maintain Confidentiality: Securely manage all medical certifications and documentation in strict accordance with HIPAA and privacy regulations.
Support Return-to-Work: Coordinate transitional duties and return-to-work clearances with employees and supervisors.
Drive Program Innovation: Actively identify opportunities to integrate AI tools and automation into the leave process, transforming traditional workflows to improve case processing speed and enhance the employee experience.
PTO Tracking & Administration: Monitor, audit, and track employee Paid Time Off (PTO) balances and usage, ensuring alignment with company policies, accurate system accruals, and seamless coordination with leave schedules.

Benefits

Excellent medical, dental, and vision coverage
life, accidental death and dismemberment, accident, critical illness, and disability insurance
FSA healthcare
FSA dependent care
HAS with employer contribution
generous 401k match
10 paid floating corporate holidays
1 paid volunteer day
25 PTO days to start – accrue up to 28 over 3 years
4 mental health days
5 bereavement days
Tuition reimbursement up to five thousand, two hundred fifty dollars annually
one thousand dollars towards professional certification annually
Opportunities for paid and discounted travel
Flexible work schedule providing on-site, remote, and virtual office opportunities.
Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
Fitness Center and café onsite at select locations.
Employee Assistance Program (EAP)
Paid Parental, Caregiver, and Disability leave.
Team Member Discount Program