Leave Case Manager (Hybrid; Must Reside in CT)

Aflac, Incorporated•Good Springs, AL

2d•$40,000 - $58,000•Hybrid

About The Position

Aflac is hiring a Leave Case Manager to assist claimants with paid leave requests and guide them through the leave process. The role processes leave paperwork, makes timely and customer-focused Absence Management claim decisions, and evaluates information against contract or administrative services agreement terms, procedural documents, and applicable laws and regulations. It also supports associates and management with day-to-day leave issues, maintains accurate claim records and data, and serves as an internal resource for certification requirements and processing. The position is hybrid and requires the employee to reside in Connecticut. The employee is expected to report to Aflac’s Windsor, Connecticut office at least 60% of the work week and work from home for the remaining portion. Schedule details will be discussed with leadership. The salary range is $40,000 to $58,000.

Requirements

High school diploma or equivalent.
1–2 years of professional job-related experience, or an equivalent combination of education and experience.
Current knowledge of the absence management industry.
Excellent customer service skills and ability to manage difficult and stressful situations.
Strong written and verbal communication, persuasion, motivation, and relationship-facilitation skills.
Ability to manage business expectations and resolve concerns by communicating status and issues.
Ability to prioritize and escalate customer issues effectively.
Ability to interpret and analyze multiple facts.
Knowledge of state and federal FMLA regulations.
Strong organizational skills.
Excellent interpersonal skills.
Ability to work in a team environment.
Ability to meet or exceed performance competencies.
Must reside in Connecticut.

Nice To Haves

Paid Family and Medical Leave experience.
Knowledge of medical disability management.
Associate degree.
Demonstrated proficiency in product-specific Absence Management areas and federal and state regulations governing these products and services.

Responsibilities

Assist claimants with paid leave of absence requests and guide them through the leave process.
Process leave of absence paperwork according to established procedures and laws.
Provide timely and accurate responses to associates and all levels of management about day-to-day issues and activities.
Make timely, accurate, and customer-focused new and ongoing Absence Management claim decisions by obtaining relevant information and evaluating it against applicable agreements, documents, and requirements.
Recommend approval or denial of Statutory Paid Leave requests based on state regulations.
Coordinate correspondence, forms, and other documents through the claim system and document claims accurately and comprehensively.
Generate required reports; maintain files; input and analyze data.
Assist management with leave-of-absence situations and provide guidance within policy and established legal guidelines.
Maintain complete records of leave requests and track and analyze related data.
Participate in developing goals, objectives, and systems.
Maintain compliance with standards and federal and state regulations.
Serve as an internal team reference for certification requirements and processing.
Contact providers for clarification.
Support management with special projects as necessary.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage.
Prescription drug coverage.
Health care flexible spending account.
Dependent care flexible spending account.
Aflac supplemental Accident, Cancer, Critical Illness, and Hospital Indemnity policies offered at no cost to the employee.
401(k) plans.
Annual bonuses.
Opportunity to purchase company stock.
11 paid holidays annually.
Up to 20 days of PTO to be used for any reason.
State-mandated sick leave, if eligible.
Other leaves of absence, if eligible.
Adoption and parental leave in accordance with applicable laws.