Leave Case Manager

Colorado Coalition for the Homeless•Denver, CO

13d•$69,300 - $73,873•Onsite

About The Position

The Leave Specialist manages leave of absence, reasonable accommodation, and workers’ compensation programs for Colorado Coalition for the Homeless (CCH). This role oversees the full leave process, from intake and eligibility through documentation, payroll coordination, and return-to-work, while ensuring compliance with federal, state, and organizational requirements and serving as a trusted resource to employees and managers.

Requirements

Associate’s degree in human resources or a benefits-related field required.
Minimum of 5 years of experience administering leave programs, including FMLA and Colorado FAMLI, for medium to large employers.
Experience administering ADA reasonable accommodations and workers’ compensation programs is required.
Demonstrated proficiency with Microsoft Office applications, including Outlook, Excel, PowerPoint, and Word; advanced Excel skills, such as PivotTables, VLOOKUPs, and macros, are required.
Advanced knowledge of leave requirements and legal protections under FMLA, Colorado FAMLI, ADA, and other applicable federal, state, and local leave laws.
Strong service orientation with the ability to provide responsive, solutions-focused support while exercising sound judgment and balancing employee needs, manager expectations, and organizational requirements.
Strong sense of urgency and ability to respond effectively in a fast-paced environment.
Excellent written and verbal communication skills, including the ability to clearly convey complex legal and program information and serve as a subject matter expert by providing guidance and training to managers, HR partners, and teams.
Ability to research issues, analyze data, recommend practical solutions, and influence others to adopt recommendations.
Ability to work independently and collaboratively while exercising sound judgment and effective decision-making.
Excellent organizational skills and attention to detail, with a consistent ability to produce accurate work and build confidence in HR processes.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
High degree of professionalism, discretion, and confidentiality.

Nice To Haves

Experience managing high-volume leave claims and complex cases in a fast-paced environment is strongly preferred.

Responsibilities

Administer leave of absence programs, including FMLA, CO FAMLI, ADA reasonable accommodations, workers’ compensation, long-term disability, and other applicable state, local, and organizational leave programs.
Manage workers’ compensation claims and related return-to-work transitions from first report of injury through follow-up, transitional or modified duty coordination, and full return to work, while also supporting separation processes as related to leave administration and prioritizing safe, timely outcomes within employee restrictions.
Review leave and accommodation requests, determine eligibility, and ensure compliance with federal, state, local, and organizational requirements.
Guide employees, managers, and HR team members on leave rights, responsibilities, processes, benefit impacts, timesheet coding, work restrictions, accommodations, return-to-work expectations, and other leave-related matters by serving as a subject matter expert and providing practical guidance and support.
Coordinate all required documentation, including medical certifications, accommodation records, return-to-work releases, claim forms, and related regulatory paperwork.
Track leave usage, intermittent leave, workers’ compensation claims, restrictions, modified duty arrangements, and return-to-work timelines in the HRIS and related tracking tools.
Maintain accurate, audit-ready records and administrative procedures for leave, accommodation, and workers’ compensation processes.
Partner with Payroll and managers to ensure accurate leave coding, pay treatment, disability coordination, benefit deductions, reconciliations, and premium remittance.
Communicate regularly with employees, managers, HR Business Partners, third-party administrators, providers, and legal partners regarding case status, next steps, and compliance requirements.
Partner with third-party administrators and external agencies, including workers’ compensation insurance carriers, the Colorado FAMLI Division, disability vendors, and other leave partners, to coordinate claims, documentation, case status, and program administration.
Prepare reports, monitor trends, and analyze leave and injury data to identify process improvements, compliance risks, and operational needs.
Support required reporting and annual processes, including OSHA logs, workers’ compensation audits, regulatory filings, open enrollment coordination for employees on leave, and other related compliance activities.
Identify patterns and trends in leave, accommodation, and workers’ compensation activity to highlight potential risk areas and partner with HR Business Partners on manager, department, or organizational hot spots requiring additional support or intervention.
Partner with legal and HR leadership on complex or high-risk leave, accommodation, and workers’ compensation matters.
Apply critical thinking to identify opportunities to align work restrictions, workers’ compensation restrictions, and partial return-to-work arrangements with temporary staffing and coverage needs.
Maintain current knowledge of leave trends, laws, and regulatory changes, and ensure compliance with applicable federal, state, and local requirements.
Ensure timely and accurate use of all required systems while maintaining complete, current records and supporting future system updates as directed.
Perform other duties and special projects as assigned.