Leave and Accommodation Specialist - Hybrid

WORKCARE INC•Orange, CA

2d•$25 - $28•Hybrid

About The Position

This position is responsible for processing correspondence related to requests for leave, and the creation of written correspondence that conforms to our client’s documentation and quality assurance standards. This position is a full-time, non-exempt role and the ideal candidate will work from Monday to Friday, 7:00AM-3:30PM PST. Telecommuting/Remote work is offered for this role, but the candidate MUST have the flexibility to work from our Orange, CA corporate office, when needed.

Requirements

High school degree required
Proven ability to maintain privacy and confidentiality
Critical thinking skills a must
Make independent decisions in accordance with company policies and procedures; and take initiative various issues that may arise
Ability to effectively communicate, verbally and in writing, at all levels of the organization
Must have knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
Must have the ability to perform basic math functions
Ability to manage multiple tasks in a deadline-driven environment.
Ability to examine documents for accuracy and completeness
Ability to work independently as well as collaboratively within a team
Ability to gather data, compile information and prepare reports and/or presentations
Requires regular and predictable attendance and punctuality
Strong PC skills (including Outlook, Word, Excel and PowerPoint)
Ability to learn new software as needed

Nice To Haves

Bachelor’s degree preferred
Some college course work preferred
2 years’ experience working with federal and state leave of absence administration preferred
Family Medical Leave Act (FMLA) knowledge a plus
Bilingual (Spanish speaking) preferred

Responsibilities

Responding to requests for leave.
Providing exceptional customer service by exhibiting a high sense of urgency, exceptional follow up and follow through and positive communications, both verbally and in writing.
Ensuring the accuracy, completeness, and conformance to the workflow process before moving case to the next level.
Demonstrating attention to details as well as thoroughly reviewing documentation through WorkCare’s case management system.
Identifying issues and concerns as they arise and bringing them forward to the supervisor to develop a plan for resolution.
Writing letters and other business-related documents.
Reading source documents and creating letters based on leave information and recommendation.
Composing correspondence in a clear and concise manner.
Fully reviewing all aspects of leave requests and making recommendations that are consistent with the client’s policies and procedures.
Performing additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.