Leave and Absence Consultant

Unum Group • Chattanooga, TN

2d • Hybrid

About The Position

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. The Leave and Absence Consultant is a key partner in helping grow our client base by delivering innovative, efficient, and effective services. The role will be primarily responsible for evaluating plan design requirements and determining the right offering for prospects with FMLA and Disability. Additionally, this role provides consultation anytime our core segment clients have a request that deviates from our standard offering in the client profile or catalog. This role will engage with prospects and Sales Executives through all stages of the sales process as well as internal partners to navigate and guide clients as subject matter experts. Additionally, as new offerings are developed, the Leave and Absence Consultant must continue to expand their awareness to be able to continue providing consultation on our offerings. Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Requirements

• BA/BS or combination of education and equivalent related work experience required.
• Competent knowledge of FMLA and Disability.
• Understanding of how Unum supports our clients leave and disability needs through a variety of offerings and integrations.
• Skill in Fineos, Excel, PowerPoint, and Salesforce.
• Competent critical thinking, analytical and organizational skills.
• Excellent presentation and communication skills, both verbal and written.
• Strong organizational skills and ability to prioritize.
• Ability to be persuasive and to negotiate and influence.
• Ability to work independently with guidance and in a team environment.
• Ability to review and process complex information, and strong decision-making abilities.
• Exhibit a commitment to quality and personal ownership of results.
• Strong sense of urgency and time management skills.
• Work across products, services, and departments effectively.

Nice To Haves

• 5+ years of FMLA and/or STD experience preferred.

Responsibilities

• Serve as a subject matter expert during our sales process for FMLA, Disability, and our collective offerings on the Total Leave platform, inclusive of representing the expected client and employee experience (may include integrations with HRC).
• Evaluate the prospects’ scope and plan design requirements for FMLA, and Disability to ensure the profitable acquisition of new cases and the continued retention of in force cases.
• Exhibit an understanding of the sales process and marketplace influences to partner with the field to maximize the company’s outcome at a case level.
• Partner with the Sales Representative in the development of a prospective clients’ sales strategy
• Engage with broker (when applicable) and senior HR officials at prospects to understand plan requirements and provide consultation.
• Present the details of Unum’s best solution and integration offering, when needed, to prospective clients.
• Acts as Consultant to employer on client profile and catalog offerings to enrich the overall benefit to employee/employer.
• Use Salesforce to gather and store data regarding client interactions and consultation to ensure education happens with all applicable clients.
• identify trends and opportunities for improvement and provide insight to the broader enterprise based on the clients they support to continue our efforts on developing the capabilities and offerings.
• Represent Unum by delivering presentations and engaging with audiences at customer forums.
• May perform other duties as assigned.

Benefits

• Health, Vision, Dental
• Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• healthcare benefits (health, vision, dental)
• insurance benefits (short & long-term disability)
• performance-based incentive plans
• paid time off
• a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree