Leave Administration & Compliance Program Manager

CNA Insurance • Chicago, IL

6d • $54,000 - $103,000 • Hybrid

About The Position

The Leave Administration & Compliance Program Manager is a member of the HR Shared Services team responsible for managing the administration, governance, and continuous improvement of the organization’s leave of absence and accommodation programs. The role also oversees designated HR compliance activities, including employment eligibility administration, required training, audits, and regulatory process updates. In addition, the position provides program leadership and operational support for other HR Shared Services priorities based on business need.

Requirements

• Bachelor's Degree in relevant discipline, or equivalent
• 4 or more years of leave administration or related experience.
• Strong knowledge of FMLA and state leave programs.
• Experience managing and overseeing HRIS and leave administration systems.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple cases and deadlines simultaneously.

Nice To Haves

• Bachelor's degree in Human Resources, Business, or related field.
• Experience with Workday, Dayforce, LeaveLink, or similar systems.
• Significant experience with ADA, paid family leave, disability, or leave-of-absence programs.

Responsibilities

• Support the administration and governance of federal, state, local, and company leave programs
• Serve as the first escalation point for complex leave, disability, accommodation, and employment eligibility matters
• Interpret requirements and translate them into consistent processes, documentation standards, and employee or manager guidance
• Coordinate with Employee Relations, Legal, Benefits, Payroll, HR partners, and vendors to ensure alignment on processes, requirements and hand-offs
• Monitor case trends, service quality, controls, and program risks
• Support policy, system, process, and vendor improvements affecting leave administration
• Support assigned HR compliance programs and recurring administrative requirements
• Perform audits, remediation activities, documentation controls, and regulatory implementation
• Monitor relevant regulatory changes and assess operational impact
• Develop procedures, communications, training, and readiness plans
• Escalate compliance risks and recommend practical corrective actions
• Establishes program measures, monitors service quality and compliance trends, and uses reports & data to inform on operations, risks, recurring issues, and opportunities for operational improvement.
• Leads or contributes to other HR Shared Services initiatives involving policy administration, employee support, service delivery, process governance, systems, controls, or regulatory readiness, based on organizational priorities.

Benefits

• Comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level