Leave Administration Associate

Corewell Health • Grand Rapids, MI

22h • Onsite

About The Position

Provides general administrative and project-related support for leave administration. Responds to inquiries from customers, providing exceptional customer service via email and phone interactions. Assists with periods of high-volume phone calls in partnership with the service center. Utilizes critical thinking and problem-solving skills to navigate through variable leave administration related situations working directly with the service center. Takes ownership of knowledge articles and identifies areas where process improvement is needed. Assists with projects, audits, compliance and other duties that support the operational effectiveness and goals of the leave administration team. Facilitates effective communication between management and team members regarding leave administration processes and status. Provides leave applications and materials to team members and assists team members throughout the leave process. Attends and participates in seminars and carrier webinars to expand knowledge of leave administration. Maintains up to date knowledge of the laws and pertinent legal decisions pertaining to the administration of leaves.

Requirements

• High School Diploma or equivalent
• 1 year of relevant experience

Nice To Haves

• 2 years of relevant experience

Responsibilities

• Responds to inquiries from customers.
• Provides exceptional customer service via email and phone interactions.
• Assists with periods of high-volume phone calls in partnership with the service center.
• Utilizes critical thinking and problem-solving skills to navigate through variable leave administration related situations working directly with the service center.
• Takes ownership of knowledge articles and identifies areas where process improvement is needed.
• Assists with projects, audits, compliance and other duties that support the operational effectiveness and goals of the leave administration team.
• Facilitates effective communication between management and team members regarding leave administration processes and status.
• Provides leave applications and materials to team members and assists team members throughout the leave process.
• Attends and participates in seminars and carrier webinars to expand knowledge of leave administration.
• Maintains up to date knowledge of the laws and pertinent legal decisions pertaining to the administration of leaves.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED