Least Cost Routing Manager

altafiber•Cincinnati, OH

About The Position

The Least Cost Routing (LCR) Manager is responsible for developing, implementing, and managing call routing strategies to optimize telecommunications costs while maintaining service quality and network performance. This role oversees carrier relationships, routing configurations, traffic analysis, vendor performance, capacity planning, and cost-saving initiatives across Voice, Toll-Free, Local, and Long-Distance services. The ideal candidate possesses strong telecom industry expertise, analytical skills, and experience managing carrier networks, routing tables, and traffic engineering programs.

Requirements

5+ years of telecommunications experience
3+ years of experience managing Least Cost Routing programs or carrier operations
Experience working with Call Detail Records (CDRs)
Experience with Toll-Free routing
Experience with Long Distance services
Experience with SIP trunking
Experience with Voice network operations
Strong understanding of telecom billing and carrier pricing structures.
Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis
Strong analytical and problem-solving skills
Experience with telecom traffic engineering
Knowledge of Erlang calculations and trunk capacity planning
Experience using routing platforms, SBCs, or telecom switching environments
Background in carrier expense management
Knowledge of FCC regulations and industry best practices
Project management experience

Responsibilities

Develop and maintain Least Cost Routing strategies for domestic and international voice traffic
Manage routing tables to ensure calls are delivered using the most cost-effective carrier while meeting quality standards
Monitor routing performance and implement adjustments based on traffic patterns, pricing changes, and network conditions
Coordinate routing changes with network engineering and carrier partners.
Manage relationships with telecommunications carriers and vendors
Review carrier contracts, rates, and service agreements
Conduct periodic pricing reviews and carrier benchmarking exercises
Negotiate carrier rates and identify cost reduction opportunities
Track and manage carrier performance metrics and service levels
Analyze Call Detail Records (CDRs) and traffic reports
Monitor call completion rates, ASR, ACD, PDD, and other key performance indicators
Identify traffic anomalies, quality concerns, and routing inefficiencies
Generate reporting on traffic trends, carrier utilization, and cost savings initiatives
Identify opportunities to reduce telecom expenses through routing optimization
Evaluate carrier rate decks and implement routing changes to maximize savings
Forecast monthly telecom expenses and monitor budget performance
Support financial analysis related to voice and Toll-Free services
Analyze traffic volumes and busy hour data
Ensure sufficient carrier capacity exists to support customer demand
Coordinate with carriers to increase or rebalance capacity when needed
Support disaster recovery and route diversity planning
Monitor network quality and reliability metrics
Investigate service disruptions and call quality issues
Work closely with engineering teams to address network performance concerns
Ensure routing decisions balance cost, quality, and redundancy requirements
Partner with Sales, Engineering, Product Management, Finance, and Project Management teams
Support customer implementations involving voice, SIP trunking, Toll-Free, and long-distance services
Assist in evaluating new carrier products and network technologies