Leasing Team Member

LDG Development • Lancaster, OH

13d • Onsite

About The Position

We are seeking a detail-oriented, customer-focused Leasing Team Member to join our growing team at an affordable housing community. The Leasing Team Member will play a key role in ensuring LIHTC compliance, maintaining 100% occupancy rate, retaining existing residents, and preleasing for future availability.

Requirements

• 1-2 years of Real Page Onesite experience preferred.
• High School Diploma or equivalent.
• Minimum of 1 year of experience in leasing or property management, preferably within a LIHTC community.
• Strong communication skills.
• Available evenings and weekends.
• Ability to embody the Solidago Standards every day.
• Strong understanding of LIHTC compliance, income limits, and eligibility requirements
• Basic computer skills: typing and writing ability for correspondence, memos, etc.
• Utilize the Solidago Way of Leasing by: Warmly greeting prospective clients, Answering incoming leasing calls, Determining needs and preferences, Professionally presenting the community and apartment homes, Utilizing feature/benefit selling, Closing the sale, Following up, Using “Gotta Says”

Nice To Haves

• 1-2 years of Real Page Onesite experience preferred.

Responsibilities

• Be an ambassador for customer service by consistently going above and beyond to ensure that Solidago residents are satisfied.
• Process rental applications and ensure all documentation is collected and verified in accordance with LIHTC guidelines.
• Greet prospective residents, answer inquiries, conduct property tours, and highlight community features and benefits.
• Utilize the Solidago Standard of Leasing.
• Respond to resident concerns in a professional and timely manner
• Collaborate with maintenance and property management staff to ensure smooth daily operations
• Maintain the cleanliness of the tour path to ensure a positive first impression of the community.
• Maintain detailed and organized resident files for compliance audits.
• Complete all lease applications and lease file paperwork.
• Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
• Be an expert on current market conditions and trends by shopping competition and attending Solidago training.
• Participate in and assist with planning the community’s Monthly Marketing Plan (MMP).
• Assist with various additional community projects as assigned by the Community Manager.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid Holidays
• 401k Retirement Plan
• Employee Assistance Program (EAP)
• Competitive bonus structure
• Ancillary Benefits: Pet Insurance, Gym Membership Reimbursement, Parental Leave etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED