Leasing Specialist for The Heights

Neighborly Ventures•Happy Valley, OR

5d•$16 - $22•Onsite

About The Position

Neighborly Communities is seeking a Leasing Specialist to join our team at The Heights. This role supports the Community Manager and Assistant Community Manager in the daily operations of properties, focusing on efficient leasing operations, excellent customer service, and maintaining resident files. The Leasing Specialist will help resolve property issues, support leasing strategies, and ensure compliance with regulations and company standards.

Requirements

Ability to manage difficult or emotional situations using an outward mindset.
Excellent verbal and written communication skills.
Exceptional problem-solving abilities.
Strong customer service skills.
Motivated to respond promptly to the needs and requests of the Community Manager.
Strong organizational and time management skills, along with effective communication.
Working knowledge of Fair Housing Guidelines.
General understanding of Low-Income Fair Housing Guidelines (if applying to an affordable property).
Committed to acting with integrity, professionalism, and confidentiality.
Proficient in Microsoft Office Suite, property management software, and Tenant Tech.
Ability to interact with others while emphasizing the principles of an outward mindset.
High school diploma or equivalent.
At least one (1) year of customer service experience.

Responsibilities

Assist the Community Manager with the administration, improvement, maintenance, and general operations of Neighborly Communities’ Properties.
Maintain a thorough understanding of all fair housing regulations and adhere to them.
Help resolve operational and residential issues that may arise from residents, vendors, etc.
Provide exceptional customer service to residents by striving to exceed their expectations.
Maintain regular and reliable on-site/in-office attendance.
Adhere to the community’s operations policies and procedures for tasks including monthly lease expirations and renewals, market surveys, weekly census reports, applicant screenings, application processes, auditing of resident files, and move-in/move-out processes.
Be an active participant in Safety Meetings in conjunction with the Service Manager.
Help create and coordinate resident retention events.
Be a resource and tool for all team members, in office and maintenance.
Maintain expert level in all property platforms, including ResMan, Tenant Tech, Lenoardo, and SharePoint.
Show consistent self-accountability by scheduling, preparing, and conducting a monthly 3A+ SAM with your supervisor, and reporting those meeting outcomes to Human Resources.
Adopt the principles of the Outward Mindset.
Complete all necessary and assigned trainings through GraceHill and any other assigned classes or seminars.
Perform other related duties as assigned by management.