Leasing Specialist- Temporary Assignment

Sentral•San Francisco, CA

5d•Onsite

About The Position

Sentral is redefining residential living by operating communities that offer convenience, connection, and comfort, referred to as Home+. The company's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. Sentral communities are located in major cities across the US and are known for their prime locations, innovative technology, and premium amenities. The company values a people-first approach, ownership mentality, and continuous improvement, fostering an environment of empathy, growth, and curiosity through learning and development programs, leadership coaching, and mentorship. This position is an in-person role at a Sentral property. The Sales Specialist is responsible for ensuring residents feel valued from their initial contact throughout their residency, aiming to provide a positive and efficient experience. A key aspect of this role is contributing to the community's financial health by minimizing vacancy loss through prompt leasing of available homes at the highest net rent. Responsibilities also include property marketing, preparing lease documents, and screening prospective residents.

Requirements

High School Diploma or equivalent required
Minimum of one-year of experience in a customer service-related industry
One-year of apartment leasing experience (lease-up experience preferred) or a combination of accounting skills/education with customer service experience is preferred
Must possess strong attention to detail
Knowledge of established leasing practices and procedures
Demonstrated ability to support and contribute to community team
Strong oral and written communication skills
Great time management skills
Strong decision-making and problem-solving skills
Computer literate with capability in email, MS Office and related communication tools
Willingness to participate in training in order to comply with new or existing laws
Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
Ability to work a flexible schedule, including evenings and weekends

Nice To Haves

Some college preferred

Responsibilities

Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
Establish rapport with residents and guests so they always feel loved
Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
Oversee and coordinate welcoming new residents and guests
Assist with office management and clerical tasks
Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
Complete opening and closing procedures
Complete lease applications and assist with verification of application information; inform prospective residents of results
Inform maintenance team of any need for repair or cleaning
Maintain and store documentation effectively
Liaise with residents and guests to provide information and address their questions and concerns
Advertise available homes and conduct property tours as part of marketing activities
Maintain Availability List and Status Report, determine the termination date of lease rentals
Conduct market analysis and prepare market surveys.
Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups
Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours
Assist Marketing Department in organizing and creating resident functions and newsletters
Accept rent payments, security deposits and other applicable fees
Follow all local, city and federal regulations
Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances
Assist in conducting market surveys and shop competitive communities
Perform other related duties and assignments as needed and assigned