Leasing Specialist - LIHTC

The NRP Group LLC•Fort Worth, TX

3d•Onsite

About The Position

The Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service. This role is at a LIHTC community in Fort Worth, TX - Mercantile Square. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income.

Requirements

High school diploma or equivalent
1-year customer service or sales experience (or relevant education)
Strong computer skills and proficiency in Microsoft Office
Valid Driver’s License and reliable transportation

Nice To Haves

College preferred
Tax Credit Specialist (TCS) accreditation preferred
Yardi Experience preferred

Responsibilities

Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
Perform telephone market surveys and physical shops of competitors
Recommend strategies and programs for on-site marketing activity
Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
Recommend programs and strategies to increase qualified traffic and closing ratios
Maintain passing e-shop, phone shop, and physical shop scores
Maintain closing ratios in line with NRP policies and procedures
Maintain a working knowledge of the LIHTC program and be able to help ensure file compliance
Adhere to all NRP prospect and resident follow up procedures including, but not limited to, sales, service, request and random follow up
Inspect apartments with the new residents at move in and complete all the necessary paperwork
Support Community Assistant with tracking renewals, lease expirations, and notices to vacate
Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
Keep files, desk, and leasing area organized
Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
Inspect market ready units and models each morning, ensure models/mini-models are stacked with refreshments, lights on and show ready
May occasionally be required to assist at other properties
Run errands to support the property as necessary
Assist in planning of resident functions
Walk the property for curb appeal and overall property appearance
Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standard are met
Provide excellent customer service and display courteous and professional attitude toward all customers
Maintain availability for resident functions, community affiliated events and weekends
Perform other duties as required