Leasing Specialist I

Mark Taylor Residential•Scottsdale, AZ

11h•Onsite

About The Position

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth. We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more. Our communities are growing, and so is our team! We're currently seeking a Leasing Specialist I to join our Corporate Office in Scottsdale, AZ. In this role, you'll serve as the first point of contact for prospective residents, managing inbound leasing inquiries in a fast-paced contact center environment. You'll provide detailed information about our communities, available apartment homes, amenities, and lease terms while delivering an exceptional customer experience. This is a sales-focused position that requires strong communication skills, the ability to build rapport, and a basic understanding of property management systems and leasing processes to successfully convert inquiries into signed leases.

Requirements

Entry-level customer service or sales experience is preferred, or translatable skills.
Strong communication and interpersonal skills to engage with prospective residents professionally and empathetically.
Demonstrated ability to remain calm and effective in high-call volume situations.
Proficiency with basic computer applications and a proven ability to quickly adapt to new systems.

Responsibilities

Manage a high volume of inbound calls from prospective residents, delivering exceptional customer service.
Provide comprehensive information on property availability, pricing, unit features, and community amenities.
Address inquiries related to lease terms, application requirements, and move-in procedures with clarity and professionalism.
Meet weekly targeted goals at 85% consistency.
Leverage persuasive communication skills to convert inquiries into property tours and completed applications.
Highlight property advantages and tailor recommendations to align with the prospect’s specific needs.
Accurately input and update prospect details in the CRM system.
Maintain organized follow-up systems, setting reminders to optimize callback opportunities and enhance conversion rates.
Maintain a friendly and professional demeanor, ensuring a positive first impression of the property.
Follow standard operating procedures to ensure accuracy and compliance.
Participate in ongoing training and development through Mark-Taylor programs and San Casa virtual learning to stay updated on policies and best practices.