Leasing & Resident Associate

Corvias Corporate Services, LLC•Fort Meade, MD

About The Position

The Leasing & Resident Associate performs initial sales and customer account management duties. This role is accountable for achieving revenue, occupancy, retention, and resident satisfaction targets.

Requirements

2+ years of prior work experience in sales, leasing, hospitality or customer service.
Demonstrated ability to generate customer leads and retain customer base by securing account or contract renewal.
Proven track record of maintaining a close ratio at or above industry average for the product and market, while maximizing revenue through cross-selling, upselling, and the limited and strategic offer of concessions.
Proven ability to learn and comply with legal and contractual requirements, including proven success ensuring customer compliance with contract terms; strongly prefer experience with collections, evictions, or fee assessments.
Demonstrated ability to resolve customer concerns by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the customer.
Demonstrated ability to organize activities and manage time efficiently to meet commitments and adapt to changing priorities, including unscheduled customer interactions in person and via phone and accommodating customer requests to reschedule appointments.
Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to maintain professionalism.
Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
Valid driver’s license required.
Ability to work weekend and evening hours.
Minimal out-of-town travel required.

Responsibilities

Effectively and accurately convey the benefits of residing in the Corvias community by maintaining in-depth knowledge of Corvias product, market-ready inventory, residential market conditions, and competitor communities.
Achieve revenue goals by demonstrating the value of community features as they relate to the customer’s unique needs and showing the variety of market-ready homes available to close the sale while adhering to company policies and fair housing guidelines.
Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines.
Perform the resident move-in, move-out, and eviction processes, including all associated inspections, notifications, and paperwork.
Perform basic accounting and collections activities; maintain the tenant ledger to track all revenue and expense associated with each lease agreement.
Promote a high quality living environment by monitoring resident compliance with community policies, including enforcing standards and educating residents about policies, as needed.
Ensure residents receive timely information about community events, programs, and initiatives.
Achieve retention goals by proactively informing residents about lease renewal options and cross-community relocation opportunities; execute the lease renewal process.
Project a positive image of the community by reporting defects and spot cleaning the tour path, common areas, model and available units.
Accurately and thoroughly process applications for residency, prepare lease agreements and occupancy-related paperwork.
Perform administrative duties, such as answering phones, maintaining files, and performing data entry.
Other duties as assigned.