Leasing Professional - Belt + Main

Kairoi Residential•Richardson, TX

21h•Onsite

About The Position

Kairoi Residential is seeking a Leasing Professional to join their team. This role is a dynamic mix of sales, onsite future resident management, marketing, customer service, and relationship building. The Leasing Professional will be the first impression and interaction that future residents experience, making a lasting and welcoming first impression through phone calls, emails, video chats, and in-person leasing tours. An attitude of hospitality and enthusiasm are integral to this role as you provide information, schedule visits, give tours, and determine resident eligibility. This role requires a skilled individual capable of delivering remarkable service and enhancing the resident experience.

Requirements

Strong sales and customer service experience.
Organizational, multi-tasking, and communication skills.
Experience with Google and Microsoft Office Suites.
Excellent follow-up skills via email and phone.
Attention to detail.
Prior experience in leasing, sales, or hospitality.
High school diploma or equivalent.
Possession of a valid driver’s license with no major infractions in the last 12 months.
Successful completion of a background check and drug screening.

Nice To Haves

Bilingual (English/Spanish)

Responsibilities

Manage the sales process from start to finish.
Be the face of the assigned community and a true extension of the Kairoi brand.
Make a lasting and welcoming first impression through phone calls, emails, video chats, and in-person leasing tours.
Provide information, schedule visits, give tours, and determine resident eligibility.
Deliver remarkable service and enhance the resident experience.
Work quickly to close leases to meet acceptable closing ratios.
Maintain professionalism and excellent customer service in all interactions.
Seek to understand current and future resident needs, provide solutions, overcome objections, and build relationships.
Accurately explain all features of the community including amenities, apartment availability, rent and pricing information, lease agreements, and policies.
Follow-up with future and new residents to ensure satisfaction by sending e-mail, thank-you notes, or making telephone calls or other contacts to finalize decisions to lease and/or renew.
Complete all lease-related paperwork for new residents and renewals with confidentiality and professionalism.
Collect security deposits, rent, and all other funds associated with resident move-ins.
Support the overall marketing efforts and offer input and suggestions regarding promotions, advertisements, etc.
Gather information about markets, competition, etc., and prepare competitive survey reports to analyze the real estate market trends and conditions in the area.
Ensure regular inspections of the community, tour path, vacant and model units to maintain a remarkable impression.
Understand and comply with Fair Housing Laws and practices.
Maintain open and effective communication with team members and leaders.
Be a key player in creating resident events, fostering relationships, and thinking of outside-of-the-box ways to elevate their living experience.
Understand resident's needs and respond to those needs promptly and professionally.
Take ownership and elevate resident concerns to the appropriate people.
Help build relationships with local businesses to attract future residents through outreach marketing efforts.

Benefits

Competitive Compensation
Incentive compensation opportunities
Medical, dental, vision, life insurance, short and long-term disability
401k program with a company match
Exceptional PTO program
Paid holidays
Floating holidays
Birthday day off
Milestone sabbatical program
Private discount network (discounts on travel, restaurants, gifts, experiences, and more)
Training opportunities