Part-time Leasing Professional - Whitewater Park

Greystar•Boise, ID

3d•$18 - $21•Onsite

About The Position

Whitewater Park has an immediate opening for an experienced Part-time Leasing Professional! Our team members are high performers that care about customer service and exceed expectations. The Leasing Professional plays a critical role in our success. At Whitewater Park Apartments, we believe that an apartment complex should not be complex. It should be a community that feels like home, where people who celebrate Boise and love to play outdoors can live together. The community is on the banks of Quinn's Pond and adjacent to the Boise River Greenbelt and Idaho River Sports. There are waterfront locations and pond locations available, as well as direct private access to the Greenbelt from the property. Whitewater is a Kennedy Wilson owned community. If you are on the pursuit of growth and opportunity, Kennedy Wilson is dedicated to teaching their teams how to think like an owner and provide the support you need to succeed. This position is responsible for coordinating the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.

Requirements

Previous sales and customer service experience desired, but a positive can-do attitude is required
Proficient in MS Office Suite, additional property management software (Yardi/One Site) desired but not required
Demonstrated ability to read, write, and communicate effectively and complete legal documents, sell and explain apartment features, and answer resident questions
High level of professionalism in both manner and dress
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions
Incumbents must have valid driver’s license to operate a golf cart on property.

Nice To Haves

additional property management software (Yardi/One Site) desired but not required

Responsibilities

Conduct prospect building and apartment tours, including virtual leasing and in-person tours
Ensuring a stellar move-in experience for our customers'
Market research on comps for marketing and advertising purposes
Community event planning and execution
Follow up with prospects by phone and email
Utilizing social media and internet platforms to market available units
Assisting in lease renewals
Respond to resident concerns
Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy.
Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs.
Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
Ensures that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).