Leasing Professional (Floating)

Kairoi Residential•Denver, CO

6d•$22 - $25•Onsite

About The Position

Kairoi Residential is seeking a Leasing Professional (Floating) to join their team. This role is a dynamic mix of sales, onsite future resident management, marketing, customer service, and relationship building. The Leasing Professional will be the first impression and interaction that future residents experience, making a lasting and welcoming impression through various communication channels. This role requires a strong understanding of the community's features, amenities, pricing, and policies, as well as the ability to close leases, meet sales targets, and enhance the resident experience. The position also involves supporting marketing efforts, analyzing market trends, and ensuring the community's presentation is impeccable. Building strong relationships with residents and local businesses is also a key aspect of this role.

Requirements

Strong sales and customer service experience.
Organizational, multi-tasking, and communication skills.
Experience with Google and Microsoft Office Suites.
Excellent follow-up skills via email and phone.
Attention to detail.
Prior experience in leasing, sales, or hospitality.
High school diploma or equivalent.
Possession of a valid driver’s license with no major infractions in the last 12 months.
Successful completion of a background check and drug screening.

Nice To Haves

Bilingual (English/Spanish) is an added plus but not required.

Responsibilities

Manage the sales process from start to finish.
Be the face of the assigned community and an extension of the Kairoi brand.
Make a lasting and welcoming first impression through phone calls, emails, video chats, and in-person leasing tours.
Provide information, schedule visits, give tours, and determine resident eligibility.
Deliver remarkable service and enhance the resident experience.
Work quickly to close leases to meet acceptable closing ratios.
Maintain professionalism and excellent customer service in all interactions.
Seek to understand current and future resident needs, provide solutions, overcome objections, and build relationships.
Accurately explain all features of the community including amenities, apartment availability, rent and pricing information, lease agreements, policies, and more.
Follow-up with future and new residents to ensure satisfaction.
Efficiently complete all lease-related paperwork for new residents and renewals with confidentiality and professionalism.
Collect security deposits, rent, and all other funds associated with resident move-ins.
Support overall marketing efforts and offer input and suggestions regarding promotions, advertisements, etc.
Gather information about markets, competition, etc., and prepare competitive survey reports.
Ensure regular inspections of the community, tour path, vacant and model units.
Understand and comply with Fair Housing Laws and practices.
Maintain open and effective communication with team members and leaders.
Create resident events, foster relationships, and think of outside-of-the-box ways to elevate their living experience.
Understand resident's needs and respond to those needs promptly and professionally.
Take ownership and elevate resident concerns to the appropriate people.
Build relationships with local businesses to attract future residents through outreach marketing efforts.

Benefits

Competitive Compensation
Incentive compensation opportunities
Medical, dental, vision, life insurance, short and long-term disability
401k program with a company match
Exceptional PTO program
Paid holidays
Floating holidays
Birthday day off
Milestone sabbatical program
Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
Training as required