Leasing Professional - Oak House

Kairoi Residential•Leander, TX

1d•$19 - $20•Onsite

About The Position

Leasing Professionals at Kairoi Residential are responsible for managing the sales process from start to finish, acting as the face of the community and embodying the Kairoi brand. This dynamic role involves sales, onsite future resident management, marketing, customer service, and relationship building, all while exemplifying the 'Art of Neighboring'. The position requires making a welcoming first impression through various communication channels, providing information, scheduling visits, giving tours, and determining resident eligibility with a focus on hospitality and enthusiasm. The role also demands expertise in sales, understanding resident needs, overcoming objections, explaining community features, and completing lease-related paperwork accurately and confidentially. Additionally, supporting marketing efforts, gathering market data, ensuring unit presentation, and complying with Fair Housing Laws are key aspects. Building strong relationships with residents and local businesses through effective communication and event planning is also crucial.

Requirements

Strong sales and customer service experience.
Organizational, multi-tasking, and communication skills.
Experience with Google and Microsoft Office Suites.
Excellent follow-up skills via email and phone.
Attention to detail.
Prior experience in leasing, sales, or hospitality.
High school diploma or equivalent.
Possession of a valid driver’s license with no major infractions in the last 12 months.
Ability to pass a background check and drug screening.

Nice To Haves

Bilingual (English/Spanish)

Responsibilities

Manage the sales process from start to finish.
Act as the face of the assigned community and an extension of the Kairoi brand.
Make a lasting and welcoming first impression through phone calls, emails, video chats, and in-person leasing tours.
Provide information, schedule visits, give tours, and determine resident eligibility.
Deliver remarkable service and enhance the resident experience.
Work quickly to close leases to meet acceptable closing ratios.
Maintain professionalism and excellent customer service in all interactions.
Seek to understand current and future resident needs, provide solutions, overcome objections, and build relationships.
Accurately explain all features of the community including amenities, apartment availability, rent and pricing information, lease agreements, and policies.
Follow-up with future and new residents to ensure satisfaction.
Complete all lease-related paperwork for new residents and renewals with confidentiality and professionalism.
Collect security deposits, rent, and all other funds associated with resident move-ins.
Support overall marketing efforts and offer input and suggestions regarding promotions, advertisements, etc.
Gather information about markets, competition, and prepare competitive survey reports.
Ensure a remarkable impression through regular inspections of the community, tour path, vacant and model units.
Understand and comply with Fair Housing Laws and practices.
Maintain open and effective communication with team members and leaders.
Create resident events, foster relationships, and think of innovative ways to elevate their living experience.
Understand resident needs and respond to those needs promptly and professionally.
Take ownership and elevate resident concerns to the appropriate people.
Build relationships with local businesses to attract future residents through outreach marketing efforts.

Benefits

Competitive Compensation
Incentive compensation opportunities
Medical, dental, vision, life insurance, short and long-term disability
401k program with a company match
Exceptional PTO program
Paid holidays
Floating holidays
Birthday day off
Milestone sabbatical program
Private discount network (discounts on travel, restaurants, gifts, experiences, etc.)
Training