Leasing Professional - City Center

Hines•Washington, DC

11d•$20 - $25•Onsite

About The Position

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. We’re creating places people are proud to call home and supporting teams who take pride in delivering hospitality-focused experiences every day all while building lasting, meaningful careers along the way. Backed by Hines, a global real estate investment, development, and property management firm, Hines Living is one of the firm’s highest-conviction growth priorities, expanding rapidly across North America. Come grow with us! As a Leasing Professional at City Center with Hines, you will be responsible for partnering with the team pertaining to the property’s marketing, advertising, and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited to: Conduct property tours to future residents and visitors Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market Use and create promotional items and technology to communicate with potential prospects and generate revenue Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy Assist with the lease renewal program and the communication process Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew Ensure tour path and vacant units are clean and resident ready

Requirements

High school diploma or equivalent from an accredited institution
Prior experience in customer service or sales experience preferred
Basic to Intermediate knowledge of Microsoft Office
Experience with property management software preferred; Entrada experience a plus
Excellent verbal and written communication skills
Work indoors approximately 95% of the time and outdoors approximately 5% of the time
Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms
On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings
Ability to lift up to 25lbs
Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
Transfer properties and work overtime as business needs deem appropriate
Ability to work a flexible schedule including weekends and holidays

Nice To Haves

Entrada experience a plus

Responsibilities

Conduct property tours to future residents and visitors
Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing
Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in
Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market
Use and create promotional items and technology to communicate with potential prospects and generate revenue
Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy
Assist with the lease renewal program and the communication process
Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew
Ensure tour path and vacant units are clean and resident ready