Leasing Professional - Haven at Elgin (Student Living)

Greystar•Houston, TX

1d•Onsite

About The Position

This position is responsible for coordinating the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.

Requirements

Sales and leasing activities
Achieve revenue and occupancy goals
Greet and qualify prospects
Conduct community tours and show apartments
Process applications
Credit screening
Criminal background checks
Prepare lease and move-in package
Ensure smooth resident move-in and lease signing
Lead lease file audits
Inspect apartments prior to resident move-in
Ensure apartments are move-in ready
Schedule outstanding items with maintenance
Stay informed about market and competitor conditions
Develop and implement marketing plans and goals
Follow community policies related to concessions, specials, and programs
Design and execute marketing activities
Implement resident referral and employer outreach programs
Use internet marketing tools (Craigslist, Facebook, e-mail, and other websites)
Use on-site property management software (OneSite, Yardi, etc.)
Track apartment availability
Record traffic and leasing activities
Manage resident and prospect data
Capture demographic and other information
Ensure community and show units meet Company standards
Inspect marketing corridor and leasing tour daily
Communicate maintenance and upkeep needs
Merchandise and ensure appealing show unit/model and amenities
Prepare leasing office for daily leasing activities
Follow-up with prospects and new residents
Send e-mail, thank-you notes, and cards
Make telephone calls or other contacts
Prepare lease renewal letters and packages
Meet with and contact renewing residents
Ensure lease renewal documents are signed and implemented
Respond to resident and client/owner concerns and questions
Take prompt action to solve problems
Document and convey resident or other requests
Act as first point of contact for Community Assistants and Leasing Professionals
Mentor and provide training to Leasing Professionals

Responsibilities

Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
Leads lease file audits.
Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy.
Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs.
Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
Ensures that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
Acts as first point of contact for questions and escalated issues for Community Assistants and Leasing Professionals.
Mentors and provides training to Leasing Professionals.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service
Generous Paid Time off (15 days vacation, 4 personal days, 10 sick days, 11 paid holidays)
Birthday off after 1 year of service
Additional vacation accrued with tenure
Onsite housing discount at Greystar-managed communities (subject to discount and unit availability)
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter)
401(k) with Company Match up to 6% of pay after 6 months of service
Paid Parental Leave
Lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy)
Employee Assistance Program
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans
Charitable giving program and benefits