Leasing Performance and Training Specialist
About The Position
Leasing Performance and Training Specialist University City Housing (UCH) is a Philadelphia-based firm that buys, renovates, maintains and manages real estate for long-term investment. With over 4,000 residential units and 250,000 square feet of commercial space in Philadelphia and the surrounding suburbs, University City Housing has provided the Greater Philadelphia area with quality apartment homes and places to work since 1967. We strive to showcase our pride in our management services, leasing excellence, and impeccable maintenance through each of our valuable team members. Our goal is to provide our customers with a memorable and quality living and working experience with UCH. We are seeking a sales driven, detail‑oriented, and people-focused Leasing Performance and Training Specialist to support our leasing teams through effective sales, training, tools, and communication. This role plays a key part in ensuring our teams have the knowledge, resources, and support needed to drive leasing performance and deliver exceptional customer experience.
Requirements
- High school diploma or equivalent; Associate or Bachelor’s degree preferred.
- 1–3 years of experience in leasing, training support, or customer-facing operations.
- Strong communication, organization, and presentation skills.
- Comfortable working with CRM systems, databases, and Microsoft Office tools.
- Ability to collaborate effectively with cross-functional teams.
- Ability to work independently and collaboratively in a fast-paced environment.
- High level of professionalism, discretion, and attention to detail.
- Valid Driver's License and Reliable Transportation.
- MS Outlook, Word, and Excel experience
- Flexibility with hours and days worked; weekend availability required.
Responsibilities
- Develop, maintain, and deliver onboarding and ongoing training programs for leasing teams.
- Keep training materials, guides, systems documentation, and resources up to date.
- Track training participation, evaluate effectiveness, and recommend enhancements to improve learning outcomes.
- Provide day‑to‑day support for leasing teams, including assistance with CRM systems, tools, and operational processes.
- Assist in analyzing key leasing metrics and interpreting performance trends.
- Participate in leasing events, property tours, and applicant follow-ups as needed.
- Partner with field teams to ensure occupancy and exposure rates meet company expectations.
- Conduct regular market surveys and anticipate market trends by region.
- Serve as a liaison between corporate leadership and field leasing teams to ensure consistent, clear communication.
- Coordinate training schedules, distribute materials, and gather feedback to improve program quality.
- Support rollout of new tools, processes, and operational standards.
- Manage documentation, reporting, and compliance related to training and leasing activities.
- Provide general administrative support for corporate leasing and training functions.
- Provide flexible coverage at designated properties in accordance with business needs.
- Perform other duties as assigned
Benefits
- Opportunities for professional and personal development and career growth
- Competitive Salary
- Comprehensive Health Insurance - Medical, Dental, Vision
- Medical & Dependent Care Flexible Spending Accounts (FSA)
- Retirement plan – 401(k) with up to 4% employer match
- Paid Time Off (vacation, sick, 9 holidays, 2 floating holidays)
- Employer-paid Short-term Disability
- Voluntary Long-term Disability
- Voluntary Life Insurance
- Voluntary Hospital Indemnity Insurance
- Employee Assistance Program (EAP)
- Annual Awards & Recognition
- Company Paid Certifications & Licensing
- Employee Referral Program
- Apartment Discount Available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
