Senior Training Specialist - Performance Excellence

Houston Methodist•Houston, TX

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About The Position

FLSA STATUS Exempt

Requirements

Bachelor’s degree in training, communication, education, healthcare, industrial-organizational (I/O) psychology, instructional design, or related field
Five years of experience in a training role with at least three years of soft-skill and leadership training delivery and instructional design experience
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Ability to multi-task and flexibility to meet the requirements of the department and the organization
Proficient in PowerPoint, Excel, and other presentation software
Ability to problem solve in the moment and provide recommendations in alignment with values
Excellent customer service and professional communication skills with the ability to remain calm in stressful situations
Proficient computer skills and ability to learn and navigate multiple software programs, Learning Management Systems, and presentation and meeting software (e.g., WebEx and Adobe Connect)
Proficient facilitation and presentation skills
Strong leadership, and mentoring skills
Strong instructional design skills including adult learning principles, learning styles, and delivery methods in variety of formats
Skilled facilitator who can quickly adapt training approaches, tools, and present effectively to all levels of the organization
Strong project management skills
Strong critical thinking skills to adapt and provide application recommendations to individuals in a variety of roles
Understanding of learning theories and instructional delivery practices in multiple formats

Nice To Haves

Master’s degree preferred
Healthcare experience preferred
Experience in a formal leadership role preferred
Vendor certification in facilitation and assessment tools and
Instructional Design

Responsibilities

Maintains strong interpersonal relationships with stakeholders and customers.
Consults, analyzes, and designs highly engaging and interactive and innovative learning solutions applying adult learning theories to improve performance and productivity utilizing the 70-20-10 framework.
Implements and delivers internally and vendor-developed orientation programs, training, and competency development programs to employees throughout the Houston Methodist system in variety of formats including in-person and virtual.
Designs, implements and delivers leadership development programs and multi-program curricula designed for managers and above in a variety of formats including in-person and virtual to achieve training and compliance goals.
Researches and develops topics and content adhering to all intellectual property requirements, avoiding plagiarism, and ensures proper citations in all materials.
Conducts training needs assessment on a departmental, service line, hospital and system basis and recommends content and delivery structure to fill gaps and meet objectives.
Mentors other team members and training facilitators to improve facilitation and content development skills.
Evaluates internally developed and/or vendor-based learning content and determines plans for utilization of content, marketing, roll out, and ongoing evaluation of vendor materials.
Coordinates training schedules. Ensures all participants have correct program information, ensures that materials are available, equipment is working and rosters are maintained. Tracks and monitors attendance and course evaluations for individual classes and over time.
Provides assistance in coordination and execution of various initiatives which support the department and Houston Methodist entities including planning, communication, marketing, tracking, and delivery of programs and services.
May participate in workgroups and committees across the system to support broader Houston Methodist objectives and goals. Adds value to various work groups and councils as education advocates and conduits for the dissemination of information.
Develops, implements, and maintains ongoing evaluation strategy for programs. Measures the effectiveness and efficiency of solutions and monitors their ongoing impact. Provides data for metrics and quarterly reports. Analyzes and shares trends and key learnings and provides recommendations based on the findings.
Conducts ongoing reporting efforts supporting departmental, educational, and hospital needs.
Determines the need for materials, equipment, and supplies necessary for program activities. Orders or procures necessary items within budgetary limitations and assists with monitoring training program expenditures.
Keeps abreast of competition, competitive issues, industry, technology and innovation in the field of instructional design, leadership, and performance improvement. Generates and communicates new ideas and suggestions. Demonstrates adaptability and flexibility in the face of changing demands.