Leasing Operations Lead (Contractor)

Boom • Austin, TX

2d • $45 - $60

About The Position

Boom is looking for a detail-oriented, process-driven Leasing Operations Lead (Contractor) to own the end-to-end applicant experience on behalf of our property management partners. This is a new function at Boom - you'll be the person who builds it. You'll manage the full applicant lifecycle: reviewing income documentation, verifying supporting materials, issuing approval and denial guidance, and communicating with applicants through to a final decision. Along the way, you'll document every step and help us figure out how to do it faster and smarter over time. This role is being hired as a Contractor with the opportunity to join full-time if performance and expectations mutually align. This can also be a great role for someone with rental application processing experience or process optimization who is between roles.

Requirements

• 3+ years of experience in residential leasing, applicant operations, or a closely related property management role
• Hands-on experience reviewing income documentation — pay stubs, bank statements, employment letters — and making qualification decisions against defined criteria
• Working knowledge of fair housing laws, FCRA requirements, and adverse action procedures
• Strong written communication skills; you'll be writing applicant- and partner-facing messages that reflect Boom's brand
• Highly organized with the ability to manage multiple open applications and partner relationships simultaneously
• Comfortable operating in a fast-moving startup environment where you're building the process, not inheriting it

Nice To Haves

• Experience with property management software (AppFolio, Yardi, Rent Manager, or similar) is a plus

Responsibilities

• Manage end-to-end application review across a portfolio of residential properties - document collection, income verification, status communication, and final decision guidance
• Issue approvals, conditional approvals, and denials in accordance with property-specific screening criteria, fair housing regulations, and FCRA requirements, including adverse action notices
• Serve as Boom's operational point of contact for property management partners on leasing-related questions, escalations, and move-in coordination
• Map and document workflows, decision trees, and applicant communication templates that define how this service runs and can be handed off or automated over time
• Track time-to-decision, document completion rates, and approval/denial ratios - and use that data to identify where things can get better
• Collaborate with Boom's product and engineering teams to translate operational learnings into scalable tooling and automation

Benefits

• Competitive salary with stock options
• Full healthcare coverage (health, dental, vision) including 50% coverage for dependents
• 15 days of Paid Time Off (PTO) per year + 3 sick days + all US federal holidays (11 in total)
• Company-issued laptop/MacBook
• Company-sponsored training & development
• Regular off-sites, retreats, and other company-sponsored events and travel opportunities

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed