Leasing & Marketing Team Leader

Cardinal Group Companies•Tempe, AZ

12h

About The Position

The Leasing & Marketing Team Leader role requires an energetic, organized, and curious individual with a passion for sales, marketing, and leasing, and a proven track record of building strong teams. The ideal candidate will be a proactive problem-solver who anticipates and resolves resident needs with ease, is organized and detail-oriented with the ability to juggle multiple tasks seamlessly, and possesses dynamic communication skills with a warm and professional demeanor. This role thrives in a fast-paced, ever-changing environment, is passionate about creating community and delivering exceptional resident experiences, and is motivated by goals and driven to exceed leasing and occupancy targets.

Requirements

2-3 years of sales and customer service experience
High School Diploma or equivalent
Exceptional communication skills—you’re warm, professional, and approachable.
Basic computer skills: typing and writing ability for correspondence, memos, etc.
Proficiency in Microsoft Office applications
Excellent communication and customer service skills.
Can-do attitude; willing to work outside your job description

Nice To Haves

leasing experience is a bonus!
Previous experience as a Leasing Agent, Leasing Manager, Leasing Professional, or similar role.

Responsibilities

Warmly welcome and assist prospective residents, qualify their needs, and deliver engaging property tours to showcase the property and close the lease.
Utilize professional leasing techniques, including feature/benefit selling, to meet preleasing and occupancy goals.
Answer incoming phone calls professionally, assisting prospective residents, current residents, and internal team members with efficiency and care.
Process and verify lease applications, ensuring timely communication of results to applicants.
Maintain accurate client records and regularly update daily activity reports, including notices to vacate, vacancy reports, and other critical documents.
Provide concierge-level service to residents by assisting with day-to-day tasks to elevate their living experience.
Plan and execute resident events that bring the Sweetwater brand to life and align with Cardinal’s commitment to community and excellence.
Lead and coach Leasing & Marketing Assistants (LMAs) on effective sales and leasing strategies to hit and exceed leasing goals.
Collaborate with the social media intern to seamlessly communicate leasing and marketing goals, ensuring cohesive messaging and engagement.
Collaborate on marketing initiatives to support occupancy and retention goals, including community events and campaigns.
Ensure the tour route is always pristine, appealing, and on brand by conducting regular upkeep and monitoring curbside appeal.
Participate in Cardinal U training and contribute to team efforts to streamline processes and achieve success.
Participate in LV Collective’s training programs to refine your skills and stay aligned with the company’s best practices.
Maintain regular communication with leadership to overcome roadblocks, share updates, and strategize for leasing success.
Assist with other duties and special projects as assigned.