Mgr., Leasing - CLC ($81,800.00 - $119,100.00)
About The Position
The Leasing Manager leads the leasing function for the apartments division to achieve or exceed occupancy and availability goals. The role builds a service-focused culture for customers and employees, leads and develops direct reports, and promotes collaboration and a seamless customer experience. The Leasing Manager guides prospect communications and consultative selling, maintains detailed market knowledge, and develops and executes plans to exceed key performance indicators. The role monitors call queues using RingCentral to support Abandon Call Rate and Service Level goals, participates in quality assurance and ILS calibrations, coaches Leasing Consultants weekly, helps resolve customer escalations, and provides performance reports on time. Occasional travel is required, and the schedule may include weekends, holidays, and evenings.
Requirements
- Two years of experience in a sales environment.
- Ability to communicate clearly and effectively in English, verbally and in writing.
- Occasional travel required.
- Schedule may require work on weekends, holidays, and evenings.
Nice To Haves
- Bachelor’s degree preferred.
- Multilingual ability is a plus.
Responsibilities
- Create a service-focused culture for customers and employees by modeling behavior and ensuring a proactive approach to key customer touch points.
- Lead, coach, and develop direct reports to foster excellence and continuous learning.
- Promote a positive working environment that encourages collaboration, teamwork, and a seamless customer experience.
- Demonstrate selling and rapport-building skills by leading prospect communications by example.
- Use a consultative selling approach to evaluate customer needs and communicate relevant benefits.
- Maintain accurate, in-depth knowledge of all aspects of the market.
- Develop and execute strategic plans to exceed key performance indicators.
- Use RingCentral to monitor call queues and adjust schedules as needed to achieve Abandon Call Rate and Service Level goals.
- Attend quality assurance inbound call and ILS calibrations.
- Complete weekly call coaching with Leasing Consultants.
- Assist with addressing and resolving customer escalations.
- Provide required performance reports in a timely manner.
Benefits
- Paid time off.
- Matching 401(k).
- Health benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
