Leasing Manager - Alma Apartments

Neighborly Ventures•Springfield, OR

7d•$21 - $26•Onsite

About The Position

The Leasing Manager is responsible for overseeing all leasing operations and supporting daily property management activities to drive occupancy, resident satisfaction, and operational excellence. This role leads the leasing team and maintenance and administrative staff, and ensures compliance with fair housing and company policies. The Leasing Manager delivers exceptional customer service to prospective and current residents, contributes to financial and asset-management goals, and fosters a positive, outward‑mindset culture across the community.

Requirements

Ability to manage difficult or emotional situations using an outward mindset.
Excellent verbal and written communication skills.
Exceptional problem-solving abilities.
Strong customer service skills.
Motivated to respond promptly to the needs and requests of the Community Manager.
Strong organizational and time management skills, along with effective communication.
Working knowledge of Fair Housing Guidelines.
General understanding of Low-Income Fair Housing Guidelines.
Committed to acting with integrity, professionalism, and confidentiality.
Proficient in Microsoft Office Suite, property management software, and Tenant Tech.
Ability to interact with others while emphasizing the principles of an outward mindset

Nice To Haves

The Leasing Manager may be required to travel to and work at various properties within the Neighborly portfolio, as assigned by their direct supervisor.

Responsibilities

Serve as a lead point of contact for leasing and maintenance staff at assigned properties.
Coordinate day-to-day activities and provide general directions to support property operations, under the supervision of the Regional Director of Operations (RDO) or designated supervisor.
Support communication between site teams and leadership to ensure consistent execution of leasing, maintenance, and customer service standards.
Oversee the full leasing cycle: prospecting, tours, application processing, lease execution, renewals, and move‑ins/move‑outs.
Set and monitor leasing goals (occupancy, prospect-to-lease conversion, renewals) and report results to the Community Manager or Regional Director of Operations.
Develop and implement leasing strategies, specials, and marketing campaigns to drive traffic and close leases.
Conduct regular market surveys and competitor analyses to inform pricing and promotional tactics.
Supervise, coach, and mentor leasing agents and front‑office staff; lead by example with an outward mindset.
Conduct monthly 3A+ SAM meetings with leasing staff and report meeting outcomes to Human Resources.
Coordinate ongoing training through GraceHill (e.g., Fair Housing, Outward Mindset, performance workshops).
Ensure prompt, professional responses to resident inquiries, move-in/move-out concerns, and maintenance requests.
Resolve operational and residential issues in partnership with maintenance, vendors, and service providers.
Plan and execute resident retention events to foster community engagement.
Maintain expert knowledge of Fair Housing regulations (including Low-Income Housing guidelines where applicable) and ensure 100% adherence.
Audit and maintain resident files, application records, census reports, delinquency logs, and other compliance documentation.
Assist with budget preparation, performance-standard reports, asset-management reviews, and final accounting statements in collaboration with the Community Manager and Accounting team.
Demonstrate expert‑level proficiency in all property management platforms (ResMan, TenantTech, Leonardo, SharePoint, Microsoft Office Suite).
Uphold community operational policies and procedures for lease expirations, renewals, audits, and data integrity.
Participate actively in Safety Meetings with the Service Manager and enforce all on‑site safety protocols.
Embrace the principles of the Outward Mindset to cultivate a collaborative, solutions‑focused team environment.
Perform additional tasks as assigned by the Community Manager to support the success of the property and the company’s objectives.