Leasing Manager - Lakeshore Pearl

Greystar•Austin, TX

5d•$20 - $23•Onsite

About The Position

This role is a management position in which leadership, strategic execution, and team performance oversight constitute the primary duty. The District Leasing Manager leads and directs the community’s leasing strategy, marketing execution, and sales performance by managing leasing team members, prospect experience, and traffic-driving initiatives to achieve established revenue, occupancy, and absorption goals. This role focuses on both leasing outcomes and the consistency, quality, and scalability of execution through leadership, coaching, accountability, and the exercise of independent judgment.

Requirements

Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, Marketing, Communications, or related field.
4-6 years minimum of experience in sales, marketing, or customer service, with 1-3 years of demonstrated leadership, lead, or supervisory responsibility required.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail-oriented and self-motivated with the ability to work independently, exercise sound judgment, lead others, and collaborate effectively as part of a team.
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
Incumbents must have valid driver’s license to drive a golf cart on property, if applicable.
Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).
Management and supervisory skills sufficient to hire, lead, direct, evaluate, correct, and mentor team members consistent with business objectives.

Responsibilities

Drives achievement of the community’s revenue and occupancy goals by overseeing leasing performance, monitoring conversion metrics, ensuring alignment with approved leasing plans and pricing strategies, and by making adjustments as needed to meet business objectives.
Supervises the community’s leasing team members by recruiting, hiring, onboarding, training, and managing performance in accordance with company policies, values, and business practices, while providing ongoing coaching and accountability to drive consistent leasing results.
Oversees and standardizes the prospect and tour experience by ensuring consistent messaging, brand execution, and follow-up practices across all leasing team members. Conducts regular audits and observations to maintain quality and consistency.
Oversees the community’s reputation management strategy and online presence by monitoring reviews, ensuring timely and professional responses, and driving performance of key satisfaction metrics, including Kingsley scores, to support leasing and retention goals.
Provides real-time coaching and development to leasing team members through direct observation, feedback, and performance management, improving individual results and overall team capability.
Monitors and analyzes key performance indicators including lead-to-tour conversion, closing ratios, and leasing velocity, and develops and implements action plans to improve performance and address gaps.
Leads the execution of traffic-driving initiatives, including marketing campaigns, outreach efforts, and events, ensuring activities generate qualified traffic and measurable leasing results.
Collaborates with marketing and operations teams to align advertising strategies, lead generation efforts, and leasing execution with overall business objectives.
Assumes leadership and accountability for leasing execution, ensuring issues are resolved efficiently and maintaining accountability across the leasing team.
Reviews and analyzes operational, financial, and leasing reports to identify trends, evaluate performance, and implement action plans to improve results.
Communicates performance updates and recommendations to leadership and stakeholders as needed.
Provides strategic and operational support to the leasing process as needed, primarily for coaching, escalation resolution, training reinforcement, and to maintain leasing momentum during peak or critical periods.
Oversees the lease renewal process by supporting strategies that promote resident retention, ensuring consistent communication, and aligning renewal efforts with revenue goals.
Responds promptly and professionally to resident, prospect, and client/owner inquiries, ensuring concerns are addressed and resolved in alignment with company standards.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full-time employees.