Leasing Manager - Luxury High Rise - Residences at 6G

Kairoi Management•Austin, TX

2d•Onsite

About The Position

Kairoi Residential creates exceptional living experiences at high-performing multifamily communities. The Leasing Manager role is a dynamic mix of sales, onsite future resident management, marketing, customer service, and relationship building. This role is the first impression and interaction that future residents experience, making a lasting and welcoming first impression through phone calls, emails, video chats, and in-person leasing tours. An attitude of hospitality and enthusiasm are integral to this role as you provide information, schedule visits, give tours, and determine resident eligibility. This role requires delivering remarkable service and enhancing the resident experience. The Leasing Manager must maintain accurate records of leasing activity, traffic, and occupancy reports, and work quickly to close leases to meet acceptable closing ratios while maintaining professionalism and excellent customer service. Understanding current and future resident needs, providing solutions, overcoming objections, and building relationships are key. The Leasing Manager must accurately explain all features of the community, including amenities, apartment availability, rent and pricing information, lease agreements, and policies. Follow-up with future and new residents to ensure satisfaction is also a responsibility. Efficiently completing all lease-related paperwork for new residents and renewals, including applications, lease agreements and addenda, employment and credit checks, and move-in packets, with confidentiality and professionalism is required. Collecting security deposits, rent, and all other funds associated with resident move-ins is also part of the role. Supporting overall marketing efforts, offering input and suggestions regarding promotions and advertisements, and gathering information about markets and competition to prepare competitive survey reports are also key duties. Ensuring a remarkable impression through regular inspections of the community, tour path, vacant and model units is essential. Understanding and complying with Fair Housing Laws and practices is critical. Communication with team members and leaders must be open and effective. The Leasing Manager will be a key player in creating resident events, fostering relationships, and thinking of outside-the-box ways to elevate their living experience. They will understand resident needs and respond promptly and professionally, taking ownership and elevating resident concerns if necessary. Building relationships with local businesses for outreach marketing efforts is also a responsibility. The Leasing Manager will set the standard for the leasing team, operating with a servant leadership mentality, maintaining high levels of honesty and integrity, and ensuring the leasing team meets leasing goals. Keeping things organized and on track by scheduling and managing daily leasing activities and ensuring each community tour is accounted for and held to the Kairoi Standard is required. Utilizing the strengths of the leasing team to implement leasing ideas, strategies, and initiatives to maintain high occupancy levels is important. Providing insight on competitive sub-markets and future resident feedback to drive leasing strategies is also a key aspect of the role.

Requirements

A minimum of 2-4 years of property management, leasing positions, lease-up community operations, or any combination of the three is required.
Strong sales and customer service experience.
Organizational, multi-tasking, and communication skills.
Experience with Google and Microsoft Office Suites.
Excellent follow-up skills via email and phone.
Attention to detail.
High school diploma or equivalent.
Possession of a valid driver’s license with no major infractions in the last 12 months.

Nice To Haves

Bilingual (English/Spanish) is an added plus but not required.

Responsibilities

Manage the sales process from start to finish.
Be the first impression and interaction for future residents.
Provide information, schedule visits, give tours, and determine resident eligibility.
Maintain accurate records of leasing activity, traffic, and occupancy reports.
Close leases to meet acceptable closing ratios.
Understand current and future resident needs, provide solutions, overcome objections, and build relationships.
Accurately explain all features of the community, including amenities, apartment availability, rent and pricing information, lease agreements, and policies.
Follow-up with future and new residents to ensure satisfaction.
Complete all lease-related paperwork for new residents and renewals.
Collect security deposits, rent, and all other funds associated with resident move-ins.
Support overall marketing efforts and offer input and suggestions regarding promotions and advertisements.
Gather information about markets and competition and prepare competitive survey reports.
Ensure regular inspections of the community, tour path, vacant and model units.
Understand and comply with Fair Housing Laws and practices.
Maintain open and effective communication with team members and leaders.
Be a key player in creating resident events and fostering relationships.
Understand resident needs and respond promptly and professionally.
Take ownership and elevate resident concerns if necessary.
Build relationships with local businesses for outreach marketing efforts.
Set the standard for the leasing team.
Operate with a servant leadership mentality, maintain high levels of honesty and integrity.
Ensure the leasing team is meeting leasing goals.
Schedule and manage daily leasing activities.
Ensure each community tour is accounted for and held to the Kairoi Standard.
Utilize the strengths of the leasing team to implement leasing ideas, strategies, and initiatives.
Provide insight on competitive sub-markets and future resident feedback.

Benefits

Competitive Compensation
Incentive compensation opportunities
Medical, dental, vision, life insurance, short and long-term disability
401k program with a company match
Exceptional PTO program
Paid holidays
Floating holidays
Birthday day off
Milestone sabbatical program
Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
Training