Leasing Manager

Southern Land Company Careers•Franklin, TN

7d•Onsite

About The Position

Southern Land Company is seeking a full-time Leasing Manager for its luxury active adult community and private club, Astor Club & Residents at Westhaven, in Franklin, Tennessee. The community is scheduled to open in 2027, with pre-leasing in 2026. The role is focused on delivering exceptional service to prospective and current residents, achieving leasing and occupancy goals, supporting resident retention, and helping maintain a welcoming, professional community. The successful candidate will manage leasing activity and documentation, coordinate move-in readiness, support marketing and community engagement, and collaborate with management on operational and financial objectives. The posting gives a salary range of $65,000–$75,000, based on experience.

Requirements

High school diploma or equivalent.
At least 3 years of prior leasing or sales experience.
Strong working knowledge of Microsoft Office and Yardi products.
Ability to keep sensitive information highly confidential.
Excellent written and verbal communication skills.
Strong interpersonal skills and the ability to interact professionally with clients, vendors, and coworkers by phone and in person.
Excellent organizational and time-management skills, initiative, good judgment, urgency, attention to detail, and ability to complete multiple projects.
Ability to work independently, prioritize work, and request clarification when necessary.
Ability to work under pressure and tight time constraints and manage interruptions, unresolved situations, frequent change, delays, and unexpected events.
Reliability and the ability to maintain a positive, professional image.

Nice To Haves

Experience in active adult or independent living spaces.
Fair Housing training.
Lease-up experience.
Bookkeeping or account reconciliation experience.
Property management experience focused on lease-up and mixed-use communities.
Experience with Yardi.

Responsibilities

Serve as the primary contact for prospective and current residents, providing exceptional customer service and fostering a professional, welcoming community.
Conduct apartment tours, assess prospective residents’ needs, and present community features, benefits, and available apartments to achieve leasing goals.
Maintain knowledge of the community, local market, competitors, neighborhood amenities, and industry trends.
Manage prospect, applicant, resident, and leasing activity in the CRM and Property Management System, maintaining accurate records and timely follow-up.
Respond to phone, email, internet, and walk-in inquiries and nurture leads through the leasing cycle.
Process lease applications, verify documentation, prepare lease agreements and related paperwork, collect rents and deposits, and maintain organized files.
Coordinate move-in readiness, including apartment inspections, key preparation, and required documentation.
Support resident retention through lease renewals, resident communications, renewal outreach, events, and satisfaction programs.
Assist with outreach marketing, advertising, community events, and resident appreciation programs to increase occupancy and engagement.
Support the community’s online presence and reputation by encouraging resident feedback, monitoring reviews, and promoting positive ratings.
Prepare and maintain traffic reports, marketing outreach records, leasing metrics, daily checklists, and other operational documentation.
Collaborate with management to meet occupancy, retention, customer service, and financial objectives while complying with company policies and procedures.