Leasing Manager
About The Position
At Cornerstone Apartments, we're more than just a property management company; we're creators of exceptional living experiences in Denver's most desirable neighborhoods. Committed to quality service and innovation, we foster vibrant communities that residents are proud to call home. We use our scale to generate leasing traffic, reduce operating costs, and attract dynamic and engaged employees. We are looking for a results driven Leasing Manager to oversee the full leasing lifecycle from lead generation through lease execution ensuring operational excellence, strong team performance, and a high quality customer experience across the portfolio. This role provides hands on leadership for inside sales, field agents, and front desk support teams while managing systems, processes, training, and performance metrics that drive conversion, efficiency, and consistency. This position is full time in-office in Denver, CO. This position blends sales leadership, operational oversight, coaching, and process optimization.
Responsibilities
- Team Leadership & Performance Management Lead and manage field agents, inside sales representatives, and resident relations/front desk teams
- Set performance expectations, monitor KPIs, and hold team members accountable
- Conduct weekly one-on-one meetings and weekly team training sessions
- Perform 90-day and annual performance reviews; implement Performance Improvement Plans (PIPs) as needed
- Regularly shadow team members and provide real-time coaching and feedback
- Lead monthly sales training focused on leasing performance and conversion
- Leasing Operations & Funnel Management Oversee all aspects of the leasing funnel, including lead management, follow-up standards, task timelines, and CRM accuracy
- Ensure proper system setup and maintenance, including user access, coordinator assignments, and workflow configuration
- Train team members on systems, processes, and reporting expectations
- Monitor and audit leasing activity to ensure consistency with company standards
- Quality Control & Compliance Audit phone calls, CRM activity, lead follow-up, and task completion for quality and timeliness
- Conduct regular secret shops to evaluate customer experience and process adherence
- Review and audit commission reports for accuracy
- Ensure leasing files and documentation are completed accurately and consistently
- Maintain Fair Housing compliance and coordinate required training initiatives
- Training & Development Lead onboarding and training for all new leasing hires
- Provide ongoing coaching and structured development programs to strengthen team performance
- Identify skill gaps and implement targeted training solutions
- Coordinate Fair Housing and compliance training
- Affordable Housing Administrative & Operational Oversight Manage biweekly payroll for leasing teams
- Oversee commission tracking and reporting
- Maintain parking systems for new and existing properties, including mid-lease adjustments
- Support property onboarding by ensuring operational readiness (systems setup, parking maps, etc.)
- Assist in service and scheduling of leasing fleet vehicles, inspections, details
- Recruiting & Hiring Manage the full recruiting lifecycle, including sourcing, interviewing, and hiring
- Build and maintain a strong talent pipeline
- Ensure new hires are properly onboarded and positioned for long-term success
- Events & Engagement Coordinate and execute leasing and marketing events to drive traffic and engagement
- Collaborate with marketing and operations teams to maximize event effectiveness
- Qualifications
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
