Leasing Manager

Portico Property Management•College Park, MD

2d•Onsite

About The Position

Portico has an amazing opportunity to join our team as a Leasing Manager! This position will be based at our single-family rental home community, Villas at College Park, in San Antonio, TX. The Leasing Manager supports the community’s leasing performance by leading the leasing team, driving occupancy and retention goals, and executing marketing initiatives. This role partners closely with the Community Manager and Assistant Community Manager to ensure an exceptional leasing experience and strong overall property performance.

Requirements

1–2 years of apartment leasing and customer service experience (Mystery Shop scores ≥90% preferred).
Associate degree required
Strong sales, communication, and leadership skills.
Proven ability to motivate and coach a leasing team.
Detail-oriented, organized, and customer-focused.
Proficient in Microsoft Word, Excel, and OneSite (or equivalent property management software).
Frequent walking, standing, and light lifting (up to 30 lbs).
Interaction with residents, prospects, and vendors in a fast-paced, pet-friendly setting.
Weekend and occasional evening work may be required for community needs or events.
Satisfactory drug test and background check are required.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Recruit, train, and coach Leasing Consultants to achieve leasing and customer service standards.
Conduct regular performance feedback and annual evaluations; implement incentives to drive results.
Lead daily huddles and weekly leasing meetings to review goals, market updates, and follow-up priorities.
Actively participate in leasing efforts and model effective sales techniques.
Ensure timely response to all leasing inquiries and maintain accurate records in OneSite.
Oversee application processing, approvals, and move-in documentation.
Maintain strong closing ratios and uphold Fair Housing standards at all times.
Partner with the Community Manager to implement marketing strategies and outreach programs.
Manage advertising vendors, online listings, and locator relationships.
Conduct regular market surveys to monitor competitive positioning and recommend pricing or concession adjustments.
Promote resident satisfaction through responsive communication and proactive service.
Support resident retention initiatives, including renewals, events, and community engagement programs.
Partner with maintenance and office teams to ensure quality service and readiness of homes and amenities.
Ensure leasing data accuracy and timely completion of reports in OneSite.
Maintain organized leasing files, office materials, and professional presentation of the leasing office and model.
Collaborate with the Assistant Community Manager on rent collections, renewals, and resident correspondence.
Foster positive relationships with vendors, corporate partners, and sister communities.
Support community goals through teamwork, effective communication, and alignment with company policies.
Assist with special projects and assignments as requested.