Leasing Coordinator - University of Maryland in College Park, MD

Capstone on Campus Management LLC • College Park, MD

6d • $21 - $22 • Onsite

About The Position

The Leasing Coordinator supports all leasing, lease transfer, outreach, and housing process activities for a student apartment community. This role serves as a primary point of contact for prospective and current residents and their stakeholders, while ensuring accurate data management, professional customer service, and successful execution of leasing and marketing initiatives. The Leasing Coordinator is expected to project a customer-focused, professional image through in-person, online, and telephone interactions with all internal and external stakeholders.

Requirements

• Bachelor’s degree.
• 1-2 years of college student housing administration or property management leasing operations experience.
• Experience with campus marketing and assisting with community tours.
• Experience and knowledge of Microsoft Word, Excel and Outlook.
• Ability to operate basic office equipment including a photocopier, fax, and telephone.
• Basic typing and filing skills.
• Ability to work in office Monday-Friday 9:00am-5:00pm.
• Strong leadership and communication skills.
• Ability to analyze occupancy data and develop strategic plans.

Nice To Haves

• Occasional evening or weekend availability may be required during peak leasing periods, move-in/move-out operations, and special events.

Responsibilities

• Provide accurate information regarding leasing, lease transfers, occupancy policies, and occupancy processes.
• Conduct leasing and lease transfer appointments, including resident file creation and documentation management.
• Support resident move-in, move-out, Apartment Selection, and inspection processes.
• Respond to resident inquiries in a professional and timely manner, escalating complex concern to appropriate staff when necessary.
• Deliver a positive resident experience through professional in-person, phone, and electronic communication.
• Assist with community outreach initiatives, information sessions, tours, tabling events, marketing surveys, and special events.
• Support outreach and retention initiatives through event coordination, publication updates, and community engagement efforts.
• Maintain awareness of local market trends to support occupancy.
• Maintain accurate resident and leasing records within database management systems, including Entrata, StarRez, and DocuSign.
• Prepare and complete weekly occupancy reports and other operational reporting requirements.
• Conduct regular audits of resident files and database records to ensure accuracy and compliance.
• Collaborate with the Accounts Manager and other departments to ensure account and billing accuracy.
• Maintain a professional, organized, and welcoming office environment.
• Support Information Desk operations, and other general administrative functions.
• Assist with special projects and additional operational responsibilities as assigned.
• Communicate effectively and professionally with residents, campus partners, vendors, and internal stakeholders.
• Communicate professionally with stakeholders via email, phone, and in person.
• Maintain an organized, professional office environment.
• Support reception duties, data entry, file management, and project-based work.
• Perform additional responsibilities and special projects as assigned.

Benefits

• health benefits
• dental benefits
• vision coverage
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level