Leasing Consultant

Coastal Ridge•Richmond, VA

2d•Onsite

About The Position

As a Leasing Consultant, you’ll play a critical role in the leasing efforts and day-to-day resident interactions at your community. You’ll create exceptional experiences for prospective and current residents while achieving individual and team leasing goals. This full-time, non-exempt position reports to the Property Manager. Ascend Richmond Student Living is a brand new off-campus student housing apartment community located in Richmond, VA, less than 4 blocks away from the VCU campus and 1 block from the Sports Medicine Building and Siegel Center. We offer various studio, 1, 2, 3, and 4-bedroom fully furnished apartments for rent near Virginia Commonwealth University, featuring a custom furniture package, stainless steel appliances, quartz countertops, luxury plank flooring, high-speed Wi-Fi and smart TV included, a washer and dryer, USB charging ports, and plenty more!

Requirements

High school diploma or equivalent required.
Willingness to obtain all licenses and/or certifications required by State or Local jurisdictions.
Strong computer literacy and the ability to learn new systems quickly
Ability to participate in emergency duties as needed.

Nice To Haves

Previous leasing and sales experience preferred; experience in multifamily or student housing is a plus.
Familiarity with property management software such as Entrata, OneSite, or RealPage preferred.
Intermediate proficiency in Microsoft Excel, including formulas, sorting, and filtering, is a plus.

Responsibilities

Contribute to individual and team leasing targets, consistently striving to meet or exceed goals.
Greet, engage, and build rapport with prospective residents, creating memorable and positive first impressions.
Provide tours that showcase the property’s features and benefits while tailoring the experience to each prospect's needs.
Confidently close the leasing process by addressing objections, highlighting benefits, and securing commitments.
Manage leasing inquiries by responding quickly and effectively through phone, email, or in person, ensuring all communication occurs within 24 hours.
Enter and maintain accurate lead information in Entrata and proactively follow up with prospects through warm calls, emails, or letters.
Develop a deep understanding of site leasing trends, traffic patterns, and product availability to effectively guide prospects toward leasing decisions.
Ensure the office, model units, clubhouse, and all common areas along the tour route are impeccably maintained, reporting any issues to the appropriate team member.
Participate in community marketing initiatives, outreach efforts, and resident event planning and execution.
Guide prospects through the application process, ensuring compliance with screening procedures and accuracy in lease execution.
Collect move-in related fees and ensure all paperwork and funds are properly handled.
Provide exceptional customer service by addressing resident inquiries, processing service requests, and assisting with day-to-day resident needs.
Maintain and manage the community waitlist, communicating updates with prospects as needed.
Perform other duties as assigned.