Temporary Leasing Consultant

ResidentialONE•Washington, DC

About The Position

Under the daily direction of the Assistant Property Manager (if applicable) or Property Manager, the Leasing Consultant is responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director.

Requirements

High school diploma or GED.
Minimum 1 year apartment management experience.
The ability to handle inbound inquiries, conduct engaging property tours, highlight amenities and confidently close a sale.
Excellent verbal and written communication skills.
Ability to de-escalate resident complaints, address maintenance requests professionally, and foster a welcoming community atmosphere.
Familiarity with industry specific software.
Proficiency with Microsoft Office Suite, and lease signing platforms.
Accuracy in preparing lease paperwork, processing rental applications, verifying income, and running credit/background checks.
Strong organizational and follow through skills.

Nice To Haves

1-2 years of experience in retail sales, hospitality, customer service, or general administrative roles.
A basic understanding of local, state, and federal Fair Housing laws.

Responsibilities

Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in-person visits on appropriate reports.
Files own guest cards and maintain according to established procedures.
Inspect models and available “market ready”, and communicate related service needs.
Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again.
Secure new resident’s signature(s) on appropriate paperwork prior to move-in.
Orient new residents to community.
Assist in monitoring renewals.
Distribute and follow-up on renewal notices.
Monitor advertising effectiveness.
Gather information about market competition in the area and file.
Represent the company in a professional manner at all the times.
Accept rental payments and give immediately to the appropriate party.
Maintain current resident files.
Maintain and record daily inspections for the community.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Receive all telephone calls and in-person visits.
Listen to resident requests, concerns and comments.
Quickly complete maintenance Service Request and inform the maintenance team.
Answer questions for residents about community, repairs, rent, rules, etc.
Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Request.
Maintain open communication with supervisor(s), as well as residential staff.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident functions.
Attend functions and participate as host for any functions as directed.
Participate in outreach marketing activities on a regular basis to obtain prospective residents.
Advise residents of referral concessions (if permitted).
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
Distribute newsletters, pamphlets, flyers, etc.
Conduct market surveys and shop competitive communities.
Learn and ensure compliance with all company, local, state and federal safety rules.
Ensures that unsafe conditions are corrected in a timely manner.